Jaeger LeCoultre Client Advisor

About Jaeger LeCoultre

Jaeger-LeCoultre, founded in 1833 in the Vallée de Joux, is one of Switzerland’s most revered watchmaking manufactures and a maison defined by invention, precision, and discreet elegance. As an employer, it offers a rare environment where artisans, engineers, designers, and commercial talents collaborate across more than 180 specialist skills, from movement development and grand complications to métiers d’art and client experience. Within the Richemont group, the maison combines heritage with international reach, encouraging rigorous craftsmanship, continuous learning, and respect for time as both a technical measure and a cultural value. Its teams contribute to enduring creations shaped by excellence, curiosity, and shared responsibility.

Role & Responsibilities

• Develop and implement relationship management plans for complex potential customer accounts, identifying and building relationships with relevant decision-makers and influencers
• Set clear sales call objectives and deliver tailored presentations aligned with customer interests and concerns
• Cultivate personal networks within the business sector and represent the organization at industry events to gather market intelligence
• Configure complex product-and-services solutions and associated contractual terms meeting customer mid- to long-term needs
• Manage and deliver pricing and terms projects, negotiating with external strategic partners
• Control specific segments of business performance metrics and ensure strategic alignment with financial goals
• Manage a portfolio of contracts and negotiate service-level agreements
• Oversee CRM system implementation and maintenance, identifying opportunities for enhancement
• Implement and control compliance management for specific segments and external partners
• Develop product education courses to improve team performance and meet business requirements
• Act as a subject matter expert in technology, policy, and operational management through continuing professional development

Qualifications

• Master's Degree or equivalent level of education
• Extensive experience enabling job holder to handle the majority of situations and advise others
• Experience in general supervision of more junior colleagues
• Strong negotiation and contract management skills
• Proficiency with CRM systems and business intelligence tools
• Knowledge of luxury goods industry standards and practices

Skills

Experience

Extensive experience in sales channel management, account management, or business development, with demonstrated ability to manage complex customer relationships, negotiate commercial agreements, and supervise junior team members. Strong track record in the luxury goods sector or comparable high-touch sales environment is essential.

Education

Master's Degree or equivalent level of education in Business Administration, Commerce, Sales Management, or a related field.

Workplace

Culture

Jaeger-LeCoultre fosters a culture rooted in exceptional watchmaking savoir-faire, precision, and a deep respect for its heritage in the Vallée de Joux. As an employer, the Maison encourages collaboration between artisans, engineers, and creative talents, offering an environment where innovation and mastery are pursued with patience, rigor, and elegance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.