Richemont Client Advisor
- Location
- Costa MesaCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $26–28/hour
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Jul 30, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Vacheron Client Advisor position in Costa Mesa, California. Join Richemont's luxury boutique team delivering exceptional service and expertise in haute horlogerie.
Role & Responsibilities
- Deliver an exceptional and personalized in-store journey to clients by greeting and acknowledging every customer, maintaining outstanding service standards and demonstrating solid product knowledge across all touchpoints
- Develop client relationships through consistent capture of accurate client data for follow-up and relationship building, utilizing available CRM tools to identify follow-up opportunities
- Master the sales ceremony by asking clarifying questions to understand client needs, listening attentively, handling negotiations and objections with professionalism, and ensuring client return visits
- Achieve or exceed individual sales targets while adhering to all retail guidelines and company policies
- Act as a Maison ambassador by communicating with passion about Vacheron's heritage, values, and codes, demonstrating extensive knowledge of timepiece collections, construction, materials, and care
- Deliver detailed descriptions of Maison pieces to reinforce uniqueness and emphasize the heritage of Vacheron garde-temps, adapting presentation to the individual client
- Execute daily boutique operations including setup and breakdown, assist with merchandising and display maintenance, participate in inventories and cycle counts, and report maintenance issues to management
- Partner with boutique and local management to support in-store and offsite events, networking initiatives, and special projects as assigned
- Provide attentive after-sales client support in accordance with Maison values, offering expert recommendations and acting as a knowledgeable referent
- Maintain current knowledge of industry trends and competitive landscape
Qualifications
- 2 to 5 years of previous experience in luxury retail, service, or hospitality environment
- General knowledge of or demonstrated interest in timepiece movements
- College degree preferred
- Strong understanding of customer service needs and priorities
- Excellent interpersonal and communication skills
- Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
- Excellent computer skills
- Self-starter with a collaborative team-player approach
Skills
Experience
2 to 5 years of previous experience in luxury retail, service, or hospitality environment. General knowledge of timepiece movements is required.
Education
College degree preferred.
Workplace
This position is based in Costa Mesa, California, USA, within easy reach of Los Angeles.
Compensation
The base compensation for this position ranges from USD 26 to USD 28 per hour.
Benefits
Medical, dental, and vision programs; health savings accounts; flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Retail Associate», «Boutique Consultant», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.