Richemont Client Advisor (Chinese speaker)
Richemont seeks a Client Advisor (Chinese speaker) for Vacheron Constantin in Osaka to deliver personalised high-end watch service and achieve boutique sales targets.
Overview
Richemont is a leading international luxury goods group that houses a portfolio of haute horlogerie and jewellery maisons, including Vacheron Constantin. The company positions itself on craftsmanship, heritage and exceptional client service across a network of boutiques and global markets.
Role & Responsibilities
- Develop and sustain long-term relationships with high-net-worth and international clients through proactive clienteling and personalised service.
- Achieve and exceed individual and boutique sales targets for Vacheron Constantin timepieces through consultative selling and product demonstrations.
- Deliver authoritative product advice on horology, complications and craftsmanship; manage client expectations for bespoke services and after-sales care.
- Coordinate appointments, private viewings and boutique events; liaise with regional teams to support pre- and post-sales client care.
- Maintain boutique standards including visual merchandising, stock control, point-of-sale transactions and inventory reconciliation.
- Use CRM systems to record client interactions, sales opportunities and follow-ups; prepare sales reports and contribute to market feedback.
Qualifications
- Fluent spoken Chinese (Mandarin or Cantonese) is required to serve the brand’s Chinese-speaking client base.
- Excellent interpersonal and communication skills with a polished, client-focused demeanour.
- Proven ability to work in a team-oriented luxury retail environment while managing private client relationships independently.
- Availability to work retail hours, including weekends, evenings and national holidays as required.
- Legal authorization to work in Japan.
Skills
Experience
Minimum of 2 years' client-facing sales experience in luxury retail, preferably with watches or fine jewellery; experience serving Chinese-speaking clients is strongly preferred.
Education
High school diploma or equivalent required; tertiary education in business, hospitality, or a related field is advantageous.
Workplace
The role is situated in Osaka, Osaka, Japan. There are currently 12 open positions in Osaka on Cerulean. Across Japan, Cerulean lists 236 open roles — 4 of them newly added.
Culture
The employer emphasizes craftsmanship, heritage and meticulous client service intrinsic to haute horlogerie. The workplace cultivates refined professionalism, cross-cultural fluency and collaborative boutique teamwork while upholding the maison’s exacting standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.