Richemont Client Advisor

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Host clients and stakeholders, delivering personalized customer experiences that reflect luxury service standards
• Drive sales of watches, accessories, and services to exceed boutique turnover targets established by management
• Identify and cultivate sales opportunities within and beyond the boutique environment, activating networks to recruit prospects and build the clientele
• Develop innovative approaches to exceed client expectations and differentiate the boutique from competitors
• Establish and nurture strong personal relationships with clients from diverse backgrounds
• Maintain and develop the client database, executing daily clienteling activities and CRM initiatives to sustain relationships
• Process customer service requests and manage related administrative procedures with efficiency
• Demonstrate comprehensive knowledge of IWC's heritage, product portfolio, partnerships, and the broader watch and luxury sectors
• Deliver exceptional service and treatment that creates measurable competitive advantage
• Serve as a brand ambassador both within and outside the boutique environment
• Execute all operational tasks with meticulous attention to detail and care
• Maintain the boutique's presentation according to global IWC visual merchandising standards
• Contribute to an effective boutique team environment and support overall boutique operations through collaborative engagement
• Assume leadership roles in key areas—visual merchandising, operations, customer service, and CRM—to enhance boutique KPIs

Qualifications

• 3–5 years of professional experience in sales or hospitality
• Background in sales or hospitality preferred
• Fluent English language proficiency
• Comfortable with video conferencing software platforms
• Strong team player mentality with collaborative approach
• Excellent communication skills and demonstrated ability to build and maintain professional networks
• Result-oriented mindset with capacity to work independently to generate sales leads
• Strong selling capabilities and closing skills
• Reliable, accountable, and disciplined approach to work
• Exceptional organizational skills with ability to manage diverse, time-sensitive tasks
• High emotional intelligence and refined general education
• Deep understanding of client satisfaction, luxury service standards, etiquette, and human behavior
• Ability to customize approach and service delivery to individual client preferences
• Outgoing, approachable personality with enthusiasm for continuous learning and professional growth
• Creative, curious, and versatile with strong interpersonal competencies and empathy
• Polished demeanor with ability to engage in elegant, sophisticated conversation

Skills

Experience

3–5 years of professional experience in sales or hospitality, with demonstrated success in client-facing roles and a track record of exceeding sales targets.

Education

No specific formal education requirement stated; background in sales or hospitality is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 28 per hour.

Benefits

Comprehensive medical, dental, and vision coverage; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer matching; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off to support community initiatives.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.