Richemont Client Advisor

About Richemont

Richemont is a global luxury goods holding company headquartered in Switzerland, with a portfolio spanning prestigious brands in jewellery, watches, leather goods, eyewear, and fine dining. The group operates through a network of boutiques, e-commerce platforms, and wholesale channels across more than 100 countries, serving discerning clientele with exceptional craftsmanship and heritage. As a multi-brand conglomerate, Richemont combines entrepreneurial autonomy with the resources and expertise of a world-class luxury organisation.

Role & Responsibilities

• Host clients and stakeholders with ability to provide personalized customer experience
• Drive sales of watches, accessories and services while exceeding turnover targets set by the Boutique Manager
• Identify and create sales opportunities both inside and outside the boutique environment to activate networks and recruit prospects and clients
• Develop and maintain strong personal relationships with clients from diverse backgrounds
• Support client relationships through focused CRM management, develop and maintain client database, and manage clienteling activities on a daily basis
• Handle customer service requests and respective processes with professionalism
• Demonstrate comprehensive knowledge of IWC's history, products, partnerships, and the watch and luxury industries
• Deliver outstanding client service and treatment to differentiate the boutique from competition
• Act as a brand ambassador both within and outside the boutique environment
• Organize and execute operational tasks with meticulous attention to detail
• Maintain the boutique according to global IWC visual merchandising standards
• Collaborate as a strong team player to support overall boutique organization
• Champion key areas such as Visual Merchandising, Operations, Customer Service, and CRM to elevate boutique KPIs

Qualifications

• 3–5 years of professional experience in sales or hospitality
• Background in Sales or Hospitality sector
• Fluency in English
• Comfort with video chat software and digital communication tools
• Strong selling skills and ability to exceed sales targets
• Ability to develop and maintain CRM systems and client databases

Skills

Experience

3–5 years of professional experience in sales or hospitality, with demonstrated success in client-facing roles and ability to exceed sales targets.

Education

High school diploma or equivalent; advanced education in hospitality, business, or related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 28 per hour.

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.

Culture

Richemont's retail boutiques foster an environment of excellence, heritage, and client-centric service. The brand culture emphasises continuous refinement, sophisticated aesthetics, and the enduring craftsmanship that defines luxury. Team members are encouraged to embody the brand's values whilst supporting colleagues in delivering an elevated client experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.