Richemont Client Advisor
Richemont seeks a Client Advisor in Beverly Hills to deliver exceptional luxury client service and drive sales at a Richemont maison.
Overview
Richemont is a Swiss-based luxury goods group that houses some of the world’s preeminent maisons across jewellery, watchmaking, leather goods and accessories. As an employer it emphasizes craftsmanship, heritage and client-focused excellence, offering structured training and career pathways within its portfolio of high-end brands.
Role & Responsibilities
- Deliver discreet, personalised service to a discerning luxury clientele, cultivating long-term relationships and repeat business.
- Achieve and exceed individual and boutique sales targets through consultative selling, upselling and cross-selling.
- Proactively manage clienteling activities and follow up on leads using the boutique’s CRM and appointment systems.
- Maintain impeccable merchandising and presentation standards consistent with brand guidelines.
- Process sales transactions accurately using POS systems and ensure correct handling of stock and documentation.
- Coordinate after-sales service, repairs and warranties, liaising with in-house ateliers and service teams as required.
- Participate in product training, team briefings and boutique events to deepen product knowledge and enhance client experiences.
- Contribute to inventory control, stock replenishment and loss-prevention procedures.
Qualifications
- Proven customer-facing experience in luxury retail, jewellery or watch boutiques preferred.
- Exceptional verbal communication and interpersonal skills, with a polished and professional presentation.
- Demonstrable commercial acumen and a track record of meeting sales objectives.
- Strong organisational skills and attention to detail in client follow-up and transaction handling.
- Availability to work retail hours including evenings, weekends and peak seasonal periods.
- Legal authorization to work in the United States.
Skills
Experience
Previous experience in luxury retail, jewellery, watches or a high-end boutique environment is preferred; candidates should demonstrate a history of meeting sales targets and delivering personalised client service.
Education
High school diploma or equivalent required; higher education in retail, business, hospitality or related fields is preferred.
Workplace
The successful candidate will be located in Beverly Hills, California, USA, with easy access to Los Angeles. 78 luxury roles are listed in Beverly Hills on Cerulean, 2 posted in the last 48 hours. Across the California region, Cerulean lists 356 open positions — 12 listed in the past two days. Cerulean currently advertises 2.262 open roles in USA, including 71 added in the last 48 hours.
Culture
Richemont’s maisons prize meticulous craftsmanship, understated elegance and long-term client relationships. The workplace culture is collaborative and training-oriented, with a strong emphasis on product mastery, service standards and professional development within the luxury sector.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.