Richemont Sales Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Consistently achieve and exceed monthly sales targets while providing exceptional, personalized customer service to all clients
• Develop and cultivate new and existing client relationships through proactive engagement, CRM initiatives, and tailored follow-up
• Accurately capture and utilize client data for relationship building and leverage available CRM tools to track client interactions and preferences
• Deliver comprehensive after-sales support, product recommendations, and issue resolution in accordance with Maison values and standards
• Assist in daily boutique set-up and breakdown, merchandise displays, maintain back-stock, and communicate maintenance concerns to management
• Actively participate in daily and annual inventories, cycle counts, and special projects to support seamless operations and audits
• Remain current on industry trends, competitor activity, and product knowledge to inform client conversations and personal development
• Uphold brand image through professional demeanor, brand ambassadorship, and adherence to all security and operational policies

Qualifications

• 2 to 5 years of demonstrated experience in luxury retail
• Proficiency in MS Office; SAP knowledge preferred
• Ability to work Saturdays and Sundays consistently, plus one additional weekday
• Excellent interpersonal and communication skills
• Strong attention to detail with the ability to manage multiple tasks simultaneously
• General knowledge of timepiece movements preferred
• Availability to travel for training, client events, and conferences

Skills

Experience

2 to 5 years of previous experience in luxury retail. Must be able to work Saturdays and Sundays consistently in addition to one weekday, and available to travel for trainings, client events, and conferences.

Education

College degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 28 per hour.

Benefits

Medical, dental, and vision insurance; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; employee assistance program; commission and overtime eligibility.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.