Richemont Client Advisor
Richemont is hiring a Client Advisor in Aventura, USA — deliver luxury client service and drive sales for a leading maison.
Overview
Richemont is a Swiss-based luxury goods group comprising multiple high-end maisons across jewelry, watchmaking and accessories. As an employer it is known for privileging craftsmanship, heritage brands and an exacting standard of client service, investing in in-store training and career paths across retail and hospitality functions.
Role & Responsibilities
- Deliver exemplary client service and personalised clienteling throughout the customer journey, from prospecting to after-sales follow-up.
- Achieve and exceed individual and store sales KPIs through consultative selling, upselling and cross-selling of collections.
- Maintain deep product knowledge across relevant maisons and collections; translate technical detail into persuasive, client-facing narratives.
- Operate the point-of-sale and CRM systems accurately to record client information, manage appointments and follow up leads.
- Uphold boutique visual merchandising and presentation standards; support stock management, receiving, and loss-prevention procedures.
- Support boutique events, private appointments and concierge services; collaborate with the store team and upstream functions to deliver seamless client experiences.
Qualifications
- Proven client-facing experience in luxury retail or premium hospitality (typically 2+ years preferred).
- Strong commercial acumen with a demonstrable track record of meeting sales targets.
- Excellent verbal communication and interpersonal skills with the ability to build durable client relationships.
- Reliable numeracy, attention to detail and a professional, polished presentation.
- Availability to work flexible retail hours, including weekends and peak trading periods.
Skills
Experience
Typically 2+ years of luxury retail or high-end customer-facing experience, demonstrating consistent sales performance and expert client service.
Education
High school diploma or equivalent; vocational training or tertiary study in retail, hospitality or luxury brand management is an advantage.
Workplace
This position is based in Aventura, Florida, USA, within easy reach of Miami. Cerulean lists 17 open roles in Aventura. The broader Florida area accounts for 293 active listings on Cerulean, 7 of which are new. In USA as a whole, Cerulean currently features 2.262 open positions, with 71 posted this week.
Culture
Richemont boutiques emphasise exemplary craftsmanship, discretion and a client-first mentality. The working environment is professional and team-oriented, with a focus on training, brand stewardship and long-term client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.