Richemont Client Advisor

Overview

Richemont is a Swiss-based luxury goods holding company comprising a portfolio of prestigious maisons across jewellery, watches, leather goods and writing instruments, including names such as Cartier, Montblanc and Van Cleef & Arpels. The group is known for its emphasis on craftsmanship, heritage houses and selective retail distribution; employees can expect to work within high-service environments that prioritise product knowledge and client relationships.

Role & Responsibilities

• Deliver exemplary, client-focused service to build and nurture long-term relationships with high-net-worth and discerning clients.
• Achieve and exceed individual and store sales targets through proactive clientelling, upselling and cross-selling.
• Maintain expert product knowledge across the maison's assortment and articulate features, provenance and craftsmanship to clients.
• Operate point-of-sale systems accurately, process transactions, returns and layaways, and perform end-of-day cash reconciliation.
• Support visual merchandising and store standards, ensuring displays, stock presentation and boutique appearance meet brand guidelines.
• Manage stock control activities including receiving, tagging, inventory audits and secure handling of high-value items.
• Coordinate post-sale client care and follow-up, including appointments, repairs or bespoke requests, in line with brand service protocols.
• Collaborate with the boutique team and management on client events, trunk shows and local marketing initiatives.

Qualifications

• Proven client-facing experience in luxury retail, premium fashion, jewellery or watch environment preferred.
• Excellent interpersonal skills with polished, professional presentation appropriate to a luxury boutique.
• Strong numeracy and attention to detail for cash handling, POS transactions and inventory reconciliation.
• Flexibility to work retail hours including evenings, weekends and public holidays as required by boutique operations.
• Legal right to work in New Zealand.

Skills

Experience

Typically 1–2 years of retail or client-facing experience in a premium or luxury environment is preferred; demonstrable track record of meeting sales targets and delivering personalised service will be advantageous.

Education

Secondary school completion required; tertiary qualification in retail, hospitality, fashion or luxury brand management is advantageous but not mandatory.

Workplace

Culture

Richemont’s maisons foster an environment where craftsmanship, discretion and refined client service are paramount. Teams operate with a strong focus on heritage, product excellence and collaborative learning across boutique and maison networks.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.