Richemont Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Aug 6, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Cartier seeks a Client Advisor with Greek and Italian fluency in Amsterdam to manage Southeast European client relationships. Full-time role at Richemont.
Role & Responsibilities
- Serve as the main point of contact for clients across multiple channels (phone, email, web-based platforms) in a B2C capacity
- Build and maintain strong, lasting relationships with high-value customers, particularly within the Southeast European market
- Provide expert product knowledge and luxury advisory services that align with the heritage and values of the Cartier brand
- Identify commercial opportunities and demonstrate commercial acumen to drive sales while maintaining service excellence
- Uphold stringent quality standards and brand guidelines in all client interactions
- Support the continuous development of team members and contribute to departmental improvements through constructive feedback
Qualifications
- Fluent proficiency in Italian and Greek, both written and oral
- Proven background in customer support, hospitality, or luxury retail environments
- Deep familiarity with the Iberian and Southeast European markets
- Strong commercial mindset with proven ability to identify and capitalize on sales opportunities
- Exceptional communication skills that reflect the quality and refinement the Cartier brand personifies
Skills
Experience
Background in customer support, service delivery, hospitality, or retail sectors with demonstrated ability to manage complex client relationships in a luxury environment. Experience with multinational or culturally diverse teams is advantageous.
Education
No specific formal qualification is explicitly required; however, secondary education is assumed, with any luxury retail, hospitality, or customer service certifications being beneficial.
Workplace
The successful candidate will be located in Amsterdam, North Holland, Netherlands.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Specialist», «Customer Service Advisor», «Luxury Client Manager», «Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.