Van Cleef & Arpels Client Advisor
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Jul 31, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels seeks French-speaking Client Advisor in Amsterdam for 3-month contract supporting high jewelry sales via phone and digital channels.
Role & Responsibilities
- Drive sales through professional and courteous client interactions while meeting maison targets
- Serve as a role model for the maison's selling ceremony and client engagement protocols
- Handle and resolve client issues with discretion and excellence
- Manage inbound calls, emails, and social media messages with timely professionalism
- Develop and execute outbound clienteling actions to expand and nurture client portfolio
- Process orders initiated by phone with meticulous data entry in CRC systems
- Continuously expand product knowledge to position oneself as a maison expert
- Demonstrate strong selling and negotiation capabilities, overcome client objections, and close sales effectively
- Monitor client satisfaction KPIs and respond to client feedback surveys
- Communicate maison heritage, products, and event calendar through compelling storytelling
- Maintain proficiency in maison e-retail procedures including selling, customer service, returns, exchanges, and delivery logistics
- Serve as a subject matter expert in high jewelry, jewelry, and watchmaking
- Cultivate strong synergies with the boutique network to ensure seamless client experience
Qualifications
- Native-level proficiency in French with exceptional written and verbal communication skills
- Minimum 50 words per minute typing speed
- Strong understanding of customer service best practices and protocols
- Proven sales ability and commercial acumen
- Computer literacy and proficiency with CRM/data entry systems
- Ability to remain constructive during challenging client situations
- Willingness to collaborate and improve work processes
- Eagerness to acquire new competencies and product knowledge
Skills
Experience
Background in customer support and service, hospitality, or retail providing a foundation for customer management and sales skill development.
Education
No specific educational qualification stated; customer service or hospitality background preferred.
Workplace
The successful candidate will be located in Amsterdam, North Holland, Netherlands.
Benefits
Competitive salary including 13th month bonus, commission, and full reimbursement of travel costs. Professional development opportunities in the luxury sector, international working environment, team building and networking events with colleagues across brands and departments.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Specialist», «Luxury Sales Advisor», «Clienteling Consultant», «Premium Account Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.