Van Cleef & Arpels Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Jul 17, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels Client Advisor role in Amsterdam—luxury jewelry clienteling, sales, and customer service.
Role & Responsibilities
- Drive sales through professional and courteous client interactions, meeting Maison targets
- Embody the Maison selling ceremony and serve as a role model for service excellence
- Handle and resolve client issues with professionalism and discretion
- Manage all inbound calls, emails, and social media messages in a timely and engaging manner
- Actively develop outbound clienteling actions to enhance and expand the client portfolio
- Process phone-initiated orders with accurate data entry in CRC systems
- Maintain current product knowledge across High Jewelry, Jewelry, and Watchmaking categories
- Demonstrate strong selling and negotiating skills, overcome objections, and close sales effectively
- Monitor client satisfaction KPIs and respond to client feedback from satisfaction surveys
Qualifications
- Excellent understanding of customer service principles and luxury retail standards
- Proven keen sales skills with ability to identify and capitalize on sales opportunities
- Computer literacy and proficiency with CRC systems and e-retail procedures
- Keyboarding skills of at least 50 words per minute
- Native-level fluency in French (written and verbal)
- Strong constructive problem-solving abilities in challenging situations
- Willingness to collaborate across teams and departments
- Eagerness to continuously learn new competencies and product knowledge
Skills
Experience
Background in customer support, service, hospitality, or retail sector. Knowledge of the luxury market and demonstrated commercial acumen preferred. Proven experience developing client relationships and driving sales in a customer-facing environment.
Education
No formal education requirements specified; secondary education or equivalent assumed as standard for the role.
Workplace
The successful candidate will be located in Amsterdam, North Holland, Netherlands.
Benefits
Competitive salary including 13th month bonus, commission structure, and full reimbursement of travel costs. Team building events and evening social gatherings with colleagues across brands and departments. International work environment with opportunity to develop language skills and luxury sector expertise.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Specialist», «Sales Advisor», «Customer Service Consultant», «Luxury Client Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.