Richemont Client Adviser
- Seniority
- Mid-Level
- Posted
- Mar 23, 2026
About Richemont
Richemont is a leading international luxury goods group that nurtures a portfolio of maisons renowned for exceptional craftsmanship and heritage, including IWC Schaffhausen. As an employer, Richemont offers opportunities within a global network of boutique operations, emphasizing product expertise, service excellence and career mobility across houses and regions.
Richemont seeks a Client Adviser for IWC in Tokyo — drive luxury watch sales, manage client relationships and represent the boutique.
Role & Responsibilities
- Actively sell IWC timepieces in the Tokyo boutique, meeting and exceeding individual and store sales targets.
- Develop and maintain long-term relationships with clients through strategic clienteling, personalised follow-up and after-sales care.
- Deliver exemplary brand experiences by applying deep product knowledge and positioning IWC’s technical and aesthetic narratives.
- Manage boutique standards including visual merchandising, stock rotation, loss prevention and accurate POS and inventory transactions.
- Support boutique events, private appointments and trunk shows; collaborate with boutique and regional teams to maximise commercial opportunities.
- Record client interactions and sales activity accurately in CRM and provide timely reporting to store management.
Qualifications
- Proven ability to represent a luxury brand with professional poise and discretion.
- Strong interpersonal and negotiation skills with a client-first orientation.
- Legal authorization to work in Japan.
- Willingness to work flexible hours including evenings, weekends and public holidays.
- Fluency in Japanese; business-level English is highly desirable.
Skills
Experience
Typically 2+ years of progressive sales experience in luxury retail, preferably within watches, jewellery or high-end fashion, with a demonstrable track record of meeting sales targets and building repeat clientele.
Education
High school diploma or equivalent; vocational training in luxury retail, watchmaking, or related disciplines is a plus.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Culture
Richemont cultivates a culture that prizes craftsmanship, heritage and meticulous client service across its maisons. Employees are expected to uphold refined standards of presentation and client care while benefiting from a collaborative, international network that supports professional development within the luxury sector.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Client Advisor», «Luxury Sales Consultant», «Watch Sales Specialist», «Private Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.