Richemont Client Adviser
- Seniority
- Junior
- Posted
- Mar 16, 2026
About Richemont
Delvaux is a heritage Belgian maison of fine leather goods renowned for artisanal craftsmanship and meticulous finishing. The house operates within the Richemont group and combines atelier savoir‑faire with an international retail network, serving a discerning, global clientele.
Richemont — Delvaux Client Adviser in Tokyo. Luxury boutique sales role delivering personalised client service and achieving boutique targets.
Role & Responsibilities
- Provide personalised, high‑touch customer service to both local and international clients, building long‑term relationships and client files.
- Achieve and exceed individual and boutique sales targets through proactive clienteling and consultative selling.
- Curate and maintain the boutique presentation in accordance with brand visual standards, including window and in‑store merchandising.
- Manage point‑of‑sale transactions, returns, exchanges and after‑sales requests with accuracy and discretion.
- Support stock control activities: receiving, tagging, inventory checks and replenishment coordination.
- Coordinate and assist with client appointments, private viewings, and in‑store events or trunk shows.
- Report daily sales activity and market intelligence to boutique management; contribute to CRM data quality.
- Ensure rigorous confidentiality and protection of client information at all times.
Qualifications
- Previous retail experience in luxury fashion, leather goods, or accessories; boutique sales experience preferred.
- Proven track record of meeting sales targets and developing client relationships.
- Polished presentation and professional deportment consistent with a high‑end maison.
- Strong numeracy and transaction accuracy; comfortable with cash and card reconciliations.
- Flexible availability including evenings and weekends to support boutique trading hours.
- Legal authorization to work in Japan.
Skills
Experience
Typically 2+ years of direct sales experience within luxury retail or high‑end boutiques; hands‑on experience with leather goods or accessories is advantageous.
Education
High school diploma or equivalent; coursework or diploma in fashion, retail management or hospitality is desirable.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Culture
Delvaux blends traditional Belgian leather craftsmanship with a refined, client‑centric retail culture. The workplace emphasises meticulous attention to detail, a collaborative boutique environment and service excellence suited to a global luxury clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Boutique Sales Associate», «Luxury Sales Consultant», «Client Relations Advisor», «Retail Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.