Richemont Client Adviser
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Sep 28, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Cartier Osaka seeks Client Adviser with luxury retail experience. Full-time role offering comprehensive training and mentorship in high-jewelry sales.
Role & Responsibilities
- Deliver consultative sales and personalized client service within the Cartier boutique, embodying the Maison's heritage and commitment to excellence
- Manage client relationships and inventory documentation, ensuring accurate records and stock control
- Process jewelry and watch repair requests with precision and attention to detail
- Execute point-of-sale and operational tasks related to retail sales
- Participate actively in four-day new-hire training in Tokyo, focusing on Cartier history, product knowledge, and sales methodology
- Work alongside an assigned mentor (buddy) for the first three months to develop specialized business knowledge and professional competencies
Qualifications
- Minimum two years of professional sales or client-facing experience
- Demonstrated background in luxury consumer goods, jewelry, or watch retail
- Experience in high-end automotive sales, hospitality, fashion, or aviation customer service
- Ability to build and maintain trust-based relationships with discerning clientele
- Flexible, responsive communication and problem-solving orientation
- Commitment to continuous professional development and skill advancement
- English or Mandarin Chinese language proficiency preferred; proficiency in Japanese required
Skills
Experience
Minimum two years of professional sales and customer service experience, preferably in luxury retail (jewelry, watches, high-end automotive, hospitality, or fashion). Prior experience in team-oriented environments and demonstrated aptitude for relationship-building are essential. Experience in department store external sales or boutique management is advantageous.
Education
Secondary education or equivalent; specialized certifications in jewelry or horology (e.g., GIA G.G., Jewelry Coordinator, Watch Coordinator credentials) are valued but not required.
Workplace
The successful candidate will be located in Osaka, Osaka, Japan.
Benefits
Comprehensive four-day onboarding training in Tokyo; three-month structured mentorship program with assigned buddy; ongoing professional development through follow-up training modules.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Services Representative», «Brand Ambassador», «Retail Specialist», «Luxury Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.