Richemont Client Adviser

Location
Employment Contract
Seniority Junior
Department Retail & Boutique Operations
Industry Fine Watches & Horology
Posted ✦ Today
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Richemont seeks a Client Adviser (fixed-term) at Takashimaya, Kyoto — in‑store luxury sales role delivering personalised client service.

Overview

Richemont is a leading Swiss-based luxury goods holding comprising maisons renowned for exceptional craftsmanship in watches, jewelry, leather goods and accessories. The group fosters maison-level autonomy alongside a shared commitment to heritage, artisanal excellence and client-centric retailing. As an employer, Richemont emphasizes professional development, in-boutique training and preserving the crafts and savoir‑faire of its brands.

Role & Responsibilities

  • Deliver exemplary, personalised client service to cultivate lasting client relationships and drive repeat business.
  • Achieve individual and boutique sales targets through active selling, upselling and cross-selling of product assortments.
  • Manage the end-to-end client experience including consultations, product presentations, fitting, after‑sales care and clienteling follow-up.
  • Maintain boutique standards: visual merchandising, product presentation, housekeeping and merchandising resets within the assigned area.
  • Operate point-of-sale (POS) systems accurately; handle transactions, receipts, returns and reconciliations in line with brand procedures.
  • Manage stock: receiving, stock rotation, inventory checks and timely reporting of discrepancies or shrinkage.
  • Contribute to CRM records and outreach activities to develop client dossiers and personalised communications.
  • Collaborate with boutique colleagues and store management on events, launches and in-store promotions.

Qualifications

  • Proven aptitude for high-touch, consultative selling in a premium or luxury retail environment.
  • Professional presentation, impeccable grooming and strong interpersonal skills suited to a luxury clientele.
  • Reliable numeracy and experience handling cash, POS transactions and basic reconciliation.
  • Demonstrated ability to manage client relationships, including follow-up and CRM usage.
  • Flexible availability to work retail shifts, weekends and peak trading periods.
  • Permitted to work in Japan for the duration of the fixed-term contract.

Skills

Clienteling and CRM-driven relationship management Luxury sales and consultative selling Point-of-sale (POS) systems and cash handling Visual merchandising and boutique standards Inventory control and stock reconciliation Customer service and complaint resolution Team collaboration and event support

Experience

Typically 1–3 years of front-line retail or client-facing sales experience, preferably within luxury fashion, watches, jewelry or premium accessories; proven sales results and client development record preferred.

Education

High school diploma or equivalent; vocational training or certificate in retail, sales, fashion or hospitality is advantageous.

Workplace

The successful candidate will be located in Kyoto, Kyoto, Japan. Cerulean currently advertises 259 open roles in Japan, including 9 added in the last 48 hours.

Culture

Richemont combines maison-level craftsmanship and heritage with high standards of client service typical of luxury retail. The working environment rewards attention to detail, product mastery and personalised client engagement while offering structured in‑boutique training and progression pathways across maisons.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Sales Advisor», «Boutique Sales Associate», «Retail Client Specialist», «Sales Consultant — Luxury», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.