Watchfinder & Co. CRO Manager
- Location
- West MallingEnglandUK
- Employment
- Full-Time
- Seniority
- Manager
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Aug 5, 2026
About Watchfinder & Co.
Founded in 2002, Watchfinder & Co. has grown from a pioneering online specialist into a leading global destination for pre-owned luxury watches, combining horological expertise with a modern, customer-focused retail model. As part of Richemont, the company offers employees the agility of a digital-first business alongside the standards and international reach of one of the world’s foremost luxury groups. Its teams work across authentication, watchmaking, technology, retail, operations and client advisory, united by a commitment to trust, craftsmanship and exceptional service. Watchfinder & Co. provides a dynamic environment for professionals passionate about luxury, innovation and the enduring value of fine timepieces.
Watchfinder seeks CRO Manager in West Malling, UK. Lead conversion optimization, manage testing programs, and drive revenue growth for premium pre-owned watches.
Role & Responsibilities
- Develop and deliver new revenue and engagement-driving programs while evolving existing strategies
- Manage the optimization and engagement roadmap, including A/B testing, multivariate testing (MVT), segmentation, and personalization initiatives
- Optimize key customer touchpoints across Watchfinder's digital surfaces to increase engagement
- Monitor and analyze core business KPIs and provide recommendations for content discovery and revenue opportunities
- Implement systematized conversion testing using a new content management system (CMS) while managing and maintaining site content
- Supervise and provide continuous development to the Senior CRO executive
- Collaborate with Product, Data, and Commercial teams to identify improvement opportunities and translate insights into actionable optimization initiatives
- Report on program performance and impact against business KPIs
- Conduct in-depth analysis of user behavior, website performance, and customer journeys using analytics and journey analysis tools
- Champion a culture of continuous testing and optimization across the organization
Qualifications
- Minimum 4 years of hands-on experience in digital customer engagement, conversion optimization, or related roles
- Proven experience with customer journey analysis tools such as ContentSquare or FullStory
- Minimum 4 years of experience with A/B and multivariate testing platforms such as Adobe Target or Optimizely
- Strong organizational skills with demonstrated ability to manage multiple projects and deliver results
- Excellent relationship-building capabilities within marketing and cross-functional teams
- Self-starter mentality with creative problem-solving abilities and quick learning capability
- Strategic mindset with strong attention to detail and comfort with data-driven decision-making
- Demonstrated passion for driving results and continuous improvement
- Excellent verbal and written communication skills
- Strong analytical capabilities with proficiency in metrics interpretation and hypothesis articulation
Skills
Experience
Minimum 4 years of previous experience in a digital customer engagement, conversion optimization, or related optimization role, with hands-on proficiency in customer journey tools and A/B testing platforms.
Education
Not specified
Workplace
The successful candidate will be located in West Malling, England, UK, with easy access to London.
Benefits
Generous benefits scheme including discounts and healthcare packages
Culture
Watchfinder & Co. fosters a dynamic, detail-driven culture where expertise in pre-owned luxury watches is paired with a modern, customer-centric retail mindset. As an employer, it offers a collaborative environment that values authenticity, technical knowledge, and entrepreneurial agility within the wider luxury watch ecosystem.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Watchfinder & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Conversion Rate Optimization Manager», «Digital Optimization Manager», «Customer Engagement Manager», «Revenue Optimization Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.