Richemont Channel Sales Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Develop and implement relationship management plans for complex potential customer accounts, identifying and building relationships with relevant decision-makers and influencers within customer organizations
• Set clear sales call objectives, develop tailored presentations aligned to customer needs and concerns, gather relevant information, and secure agreement to customer requirements
• Cultivate personal networks within the business sector, represent the organization at industry events to obtain market intelligence and enhance organizational visibility and reputation
• Configure complex product-and-services solutions and associated contractual terms meeting customers' mid- to long-term needs; present solutions and negotiate agreements within predefined commercial parameters
• Manage pricing and terms projects, negotiating with external strategic partners on pricing structures and commercial terms
• Control specific business performance metrics, ensuring strategic alignment with financial goals and organizational objectives
• Manage a portfolio of contracts, negotiate service-level agreements, and supervise activities related to major account management
• Oversee implementation and maintenance of CRM systems, identifying and communicating opportunities for system enhancement and improved customer relationship management
• Implement and control compliance management for specific segments of the organization's external partners
• Develop product education courses and training programs to improve team performance and meet business requirements
• Act as subject matter expert in technology, policy, regulation, and operational management, maintaining external accreditations and current knowledge of emerging regulations and industry best practices
• Ensure all activities and responsibilities are conducted in accordance with company diversity and inclusion guidelines

Qualifications

• Master's Degree or equivalent level of education
• Extensive experience enabling job holder to handle the majority of business situations and advise others
• General supervision experience with more junior colleagues
• Demonstrated expertise in complex sales negotiations and contract management
• Proficiency with CRM systems and sales performance analytics
• Knowledge of luxury goods market and high-end customer relationship management

Skills

Experience

Extensive professional experience in sales management, channel strategy, or strategic account management within luxury retail, jewelry, watches, or high-end accessories sectors. Proven track record of managing complex customer relationships, negotiating multi-million-dollar contracts, and leading cross-functional teams. Demonstrated ability to develop and execute sales strategies that drive revenue growth and market expansion.

Education

Master's Degree or equivalent level of education in business, commerce, international relations, or related field.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.