Richemont Care Service Advisor
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Sep 16, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Cartier Tokyo seeks a Care Service Advisor to deliver exceptional after-sales service for watches and jewelry at the luxury boutique.
Role & Responsibilities
- Greet clients with attention to detail and guide them through the complete service intake and delivery process, from repair assessment to handover
- Interview clients to understand service requirements and clearly explain repair options, quotations, and timelines in accessible language
- Monitor product condition upon receipt and manage service progress to minimize delays, providing regular updates to clients
- Orchestrate the delivery experience and ensure post-collection follow-up for outstanding repairs
- Recommend complementary products such as leather straps, refills, and accessories to enhance client offerings and drive boutique revenue
- Execute quick-service operations including engraving, embossing, and polishing to deliver immediate client gratification
- Manage daily counter operations including cash reconciliation, invoice generation, inventory management of straps and supplies, and material organization
- Proactively identify process improvements to enhance service efficiency and customer satisfaction
- Train and mentor OMS staff and junior team members on service protocols including intake, returns, and sales techniques
- Collaborate with boutique technicians to address complex client concerns and deliver integrated solutions
Qualifications
- Proven experience in luxury brand customer service and sales, or equivalent expertise in watches or jewelry after-sales support
- Demonstrated ability to manage client relationships with empathy and professionalism in a service-oriented environment
- Strong organizational skills with proficiency in cash handling, inventory management, and data entry
- Excellent verbal and written communication skills in Japanese; English fluency strongly preferred
Skills
Experience
Prior experience in luxury retail, customer care, or technical support within the watches and jewelry sector is preferred. Alternatively, demonstrated excellence in premium brand customer service and sales environments demonstrates the requisite client-facing competency and service mindset.
Education
High school diploma or equivalent. Additional training or certification in luxury retail or customer service is advantageous.
Workplace
The role is situated in Tokyo, Tokyo, Japan.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Specialist», «After-Sales Service Advisor», «Client Care Consultant», «Service Excellence Manager», «Product Care Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.