- Employment
- Full-Time
- Seniority
- Lead
- Department
- Executive & General Management
- Posted
- Oct 22, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
The Business Transformation Lead translates business challenges into transformation programmes, leading planning, implementation, user adoption, benefits tracking and transition to sustainable operations. The role drives cross-functional delivery, change readiness, value realisation, operational handover and internal capability building.
Role & Responsibilities
- Manage cross-functional execution plans, milestones, dependencies, and risks.
- Work with business functions, technology teams, and external partners to deliver transformation programmes.
- Clarify issues and decisions to support effective programme delivery.
- Assess change impacts and plan communication, training, and business-readiness activities.
- Support adoption of new processes and digital capabilities in day-to-day work.
- Align stakeholders and clarify ownership and next actions.
- Define KPIs and expected benefits with business stakeholders.
- Track post-implementation outcomes and recommend improvements where needed.
- Connect programme delivery to measurable business value.
- Establish clear operational ownership, support arrangements, knowledge, and controls before handover.
- Promote continuous improvement through templates, playbooks, and retrospectives.
- Strengthen internal transformation capabilities through coaching and knowledge transfer.
Qualifications
- Experience leading cross-functional business transformation, organisational change, or complex programme delivery.
- Experience aligning senior stakeholders, business functions, technology teams, and external partners.
- Experience in change management, user adoption, business readiness, benefits tracking, or operational handover.
- Strong programme or project planning, governance, and risk-management capabilities.
- Experience in business-process analysis and improvement.
- Ability to use KPIs to evaluate outcomes and drive improvement.
- Ability to work effectively in Japanese and English.
- Transformation experience in retail, luxury, consumer-facing services, or a multi-brand or multi-site environment is preferred.
- Experience implementing ERP, CRM, data, AI, automation, or related solutions is preferred.
- Relevant certification or equivalent knowledge in change management, project management, Agile, or Lean Six Sigma is preferred.
Skills
Experience
Experience leading cross-functional business transformation, organisational change, or complex programme delivery; experience in stakeholder alignment, change management, user adoption, business readiness, benefits tracking, operational handover, and business-process analysis and improvement.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Business Change Lead», «Transformation Programme Lead», «Organizational Transformation Lead», «Business Transformation Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.