Van Cleef & Arpels Brand Ambassador – Client Relations
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Aug 6, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Brand Ambassador – Client Relations at Van Cleef & Arpels, Miami. Drive luxury jewelry sales through expert client service via phone and web channels.
Role & Responsibilities
- Drive sales through professional and courteous inbound and outbound client interactions via phone, email, chat, and social media
- Process merchandise orders and manage data entry for client requests initiated through phone and website channels
- Develop and execute personalized clienteling plans to cultivate new and existing client relationships
- Maintain accurate client data capture and relationship management using available CRM tools
- Deliver expert product knowledge on the maison's jewelry collections, heritage, and campaigns
- Partner with boutique network on sales referrals and special requests to ensure seamless client experience
- Provide first-call resolution and take ownership of client scenarios to build lasting relationships
- Meet established KPIs, SLAs, and service standards while maintaining professional composure with demanding luxury clients
- Participate in special projects and outbound clienteling initiatives as assigned
Qualifications
- 3+ years of contact center, customer service, or retail experience
- Experience in eCommerce and/or luxury retail sector (fashion, jewelry, or similar) preferred
- Proficiency with Microsoft Office
- Experience with Salesforce, CRM, or comparable email and chat management tools preferred
- Demonstrated high level of maturity, poise, and sound business judgment in luxury service environments
- Excellent verbal and written communication skills
- Keyboarding skills of at least 50 wpm
- Ability to work flexible shifts Monday–Friday (9am–9pm EST) and weekends (9am–6pm EST), including holidays
- Valid work authorization for employment in the USA
Skills
Experience
3+ years in a contact center, customer service, or retail environment, or an equivalent combination of education and professional experience demonstrating comparable knowledge and capabilities. Experience in luxury retail, eCommerce, high jewelry, or adjacent sectors is highly preferred.
Education
Bachelor's degree preferred but not required, particularly in Fashion, Retail, or related fields.
Workplace
The role is situated in Miami, Florida, USA.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Specialist», «Online Retail Advisor», «Luxury Client Services Representative», «Clienteling Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.