Richemont Brand Ambassador
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- High Jewelry
- Posted
- Sep 28, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont Brand Ambassador in Hong Kong: eCommerce customer service and sales role requiring English, Cantonese, and Mandarin fluency.
Role & Responsibilities
- Manage inbound and outbound customer interactions, providing brand information and addressing inquiries regarding product availability, characteristics, and services
- Cultivate client relationships through exceptional service delivery and personalized clienteling strategies
- Collaborate with the Customer Service team to facilitate repairs and after-sales support
- Drive sales achievement through professional client interactions and effective selling and negotiation techniques
- Process client data accurately in systems while adhering to group data security policies
- Escalate emergency system issues and report findings to team leadership for continuous improvement
- Support user acceptance testing for digital platforms and provide feedback on system enhancements
- Maintain current knowledge of Maison and group activities, events, CRM programs, and media initiatives to engage clients effectively
- Monitor competitor activities and market trends relevant to luxury sector positioning
- Adhere to company policies and procedures while maintaining a professional brand image
- Identify and report client satisfaction trends to the team leader
Qualifications
- Fluency in English, Cantonese, and Mandarin with strong written proficiency in both English and Chinese
- Customer service and sales oriented mindset with proven ability to deliver luxury-level service
- Conscientiousness, patience, flexibility, and strong interpersonal skills
- Team player mentality with ability to collaborate across departments
- Proficiency in MS Office applications
- Familiarity with CRM and client relation center tools such as Salesforce and SAP CRM preferred
- Ability to work flexible shifts and adapt to demanding operational schedules
Skills
Experience
Experience in retail sales, customer service in the luxury industry, or contact center and eCommerce related activities is required.
Education
No specific formal education requirement is stated; relevant experience in luxury retail or customer service may substitute for formal qualifications.
Workplace
The role is situated in Hong Kong, Hong Kong.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «eCommerce Customer Service Representative», «Luxury Client Specialist», «Digital Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.