Van Cleef & Arpels Brand Ambassador

About Van Cleef & Arpels

Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.

Role & Responsibilities

• Drive sales through professional and courteous client interactions across phone, email, chat, and social media channels
• Handle inbound calls and greet customers in a timely, professional, and engaging manner with outbound call capability for relationship continuity
• Process merchandise orders and manage extensive data entry accurately and efficiently
• Maintain current knowledge of product launches, campaigns, and internal processes to address a wide variety of customer inquiries
• Partner with the VCA boutique network to facilitate sales referrals and special client requests, ensuring seamless integration across channels
• Cultivate new and existing client relationships through exceptional service by developing individualized clienteling plans
• Capture and accurately maintain client data within CRM systems to support relationship building and personalized engagement
• Display strong selling and negotiating skills; overcome objections through probing questions to close sales and understand client motivations
• Assist with special projects and initiatives supporting CRC operations, boutique network collaboration, and outbound clienteling campaigns
• Deliver first-call resolution and take ownership of every client scenario to build lasting relationships

Qualifications

• 3+ years of professional experience in a contact center, customer service environment, or luxury retail sector
• Bachelor's degree preferred, particularly in Fashion, Retail, or a related field
• Demonstrated expertise in eCommerce and the luxury retail sector (fashion, jewelry, timepieces)
• High level of maturity, poise, and sound business judgment to engage with luxury and exceptionally demanding clientele
• Ability to rapidly absorb extensive information on brand heritage, product offerings, and marketing communications
• Technical agility and confidence in learning multiple applications and systems while multitasking
• Proficiency with Microsoft Office and experience with Salesforce, CRM, or comparable email and chat management tools
• Knowledge of high-end jewelry, timepieces, and gemstones (preferred)
• SAP knowledge (preferred)
• Social media platform experience (preferred)
• Excellent verbal and written communication skills
• Keyboard proficiency of at least 50 words per minute
• Valid work authorization for employment in the United States; visa sponsorship not available

Skills

Experience

3+ years in a contact center, customer service environment, or luxury retail sector; or an equivalent combination of education and experience demonstrating comparable knowledge and abilities.

Education

Bachelor's degree preferred but not required, particularly in Fashion, Retail, or a related field.

Workplace

Benefits

Richemont offers a generous compensation and benefits package for eligible employees.

Culture

Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.