Richemont Boutique Technician
Richemont is recruiting a Boutique Technician in Beverly Hills for in‑boutique watch and jewellery servicing and client support.
Overview
Richemont is a Swiss-based luxury goods holding company housing a portfolio of prestigious maisons across watches, jewellery and writing instruments. The group is recognised for its emphasis on artisanal craftsmanship, technical excellence and heritage-driven brands that blend traditional savoir-faire with contemporary retail experiences.
Role & Responsibilities
- Perform diagnostic assessment, routine maintenance and in‑boutique repairs on mechanical and quartz watches, and carry out basic jewellery repairs and polishing where required.
- Execute precision servicing tasks including movement disassembly/reassembly, regulation, timing adjustment and quality control to brand technical standards.
- Operate timing machines, microscopes and polishing equipment; maintain calibration and cleanliness of technical instruments.
- Provide discreet, expert client-facing service: explain technical findings, present service options, manage expectations and document all interventions.
- Prepare and maintain accurate service records, warranty documentation and shipping paperwork for atelier referrals when escalation is required.
- Collaborate closely with boutique sales teams and central after‑sales ateliers to ensure seamless handovers and uphold brand service protocols.
- Manage spare parts inventories, order consumables and ensure compliance with health, safety and anti‑counterfeit procedures.
Qualifications
- Formal watchmaking or jewellery repair qualification (e.g., WOSTEP, equivalent vocational diploma or certified technician program).
- Proven competence with mechanical and quartz movements and experience in finishing, polishing and casework.
- Strong manual dexterity, visual acuity and meticulous attention to detail.
- Excellent client service skills, professional presentation and the ability to communicate technical matters clearly to clients.
- Authorization to work in the United States (if applicable) and reliable means of commuting to Beverly Hills.
Skills
Experience
Typically 2–5 years of hands-on experience as a watchmaker or technical service technician within luxury watch or jewellery retail or an authorised after‑sales centre. Experience working to maison technical standards and direct boutique customer interaction is preferred.
Education
Vocational diploma or certification in watchmaking or jewellery repair; equivalent technical apprenticeship or accredited training will be accepted.
Workplace
This position is based in Beverly Hills, California, USA, within easy reach of Los Angeles. Cerulean lists 80 open roles in Beverly Hills. The broader California area accounts for 381 active listings on Cerulean, 19 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Richemont cultivates a culture centred on craftsmanship, technical mastery and discretion. Teams operate within an environment that values precision, continuous learning and exceptional client service, reflecting the heritage and standards of its maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.