Richemont Boutique Technician
- Seniority
- Mid-Level
- Posted
- Mar 31, 2026
About Richemont
Richemont is a leading luxury goods group comprising prestigious maisons in watchmaking, jewellery, leather goods and writing instruments. The Group operates a global network of boutiques and after‑sales ateliers and is recognised for its emphasis on artisanal craftsmanship, technical excellence and brand heritage.
Richemont seeks a Boutique Technician in Austin — in‑boutique watch and jewellery servicing and client repairs for a leading luxury brand.
Role & Responsibilities
- Perform diagnosis, routine maintenance and minor repairs on watches and jewellery to brand standards within the boutique environment.
- Execute polishing, bracelet adjustments, battery replacement, resealing and basic movement servicing or prepare items for atelier escalation.
- Use precision instruments (loupe, microscope, timing machine) to inspect components and validate repair quality.
- Manage client interactions for technical enquiries: explain findings, recommend service options, and provide accurate time and cost estimates.
- Document all work in the boutique’s service and warranty systems, maintain traceability and ensure compliance with after‑sales policies.
- Maintain tools, workbench order and inventory of spare parts; liaise with central after‑sales centres for complex repairs and returns.
Qualifications
- Diploma or certificate in watchmaking (e.g., WOSTEP) or jewellery bench training; equivalent apprenticeship acceptable.
- Proven manual dexterity, fine motor skills and meticulous attention to finish and detail.
- Strong client‑facing communication skills with ability to explain technical matters in plain language.
- Familiarity with luxury brand quality standards and discretion handling high‑value items.
- Legal authorization to work in the United States.
Skills
Experience
Typically 2–4 years of hands‑on experience in watchmaking or jewellery repair, preferably within a retail boutique or after‑sales environment. Experience working with high‑end luxury brands or in an atelier is an advantage.
Education
Diploma or certificate in watchmaking (WOSTEP or equivalent) or formal jewellery bench training; completion of a relevant apprenticeship may be accepted in lieu of formal qualifications.
Workplace
The role is situated in Austin, Texas, USA.
Culture
Richemont’s workplaces emphasise craftsmanship, precision and respect for heritage across its maisons. Employees operate within a client‑centric, quality‑driven environment where technical excellence, collaboration with retail teams and professional development are encouraged.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Service Technician», «After‑Sales Technician», «Technical Retail Specialist», «Watch & Jewellery Repair Technician», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.