Richemont Boutique Supervisor
Richemont is hiring a Boutique Supervisor in Taichung. Lead boutique operations, drive sales and deliver luxury client service for a Richemont maison.
Overview
Richemont is a leading international luxury goods holding company comprising prestigious maisons across jewellery, watchmaking, leather goods and writing instruments, including Cartier, Van Cleef & Arpels, IWC and Montblanc. The group is known for craftsmanship-led brands, a client-centric retail network and a matrix of global boutiques operated with exacting standards. As an employer, Richemont offers career paths across retail operations, brand management and specialist ateliers within a high-touch, heritage-driven luxury environment.
Role & Responsibilities
- Supervise daily boutique operations, ensuring seamless client service and adherence to maison standards.
- Lead, coach and develop the boutique sales team to meet individual and store sales targets and KPIs.
- Drive clienteling activities: cultivate, retain and expand high-value client relationships and manage VIP appointments.
- Oversee visual merchandising and in-store presentation to maintain brand environment and seasonal campaigns.
- Manage inventory control, stock reconciliation and incoming/outgoing transfers with accuracy and compliance.
- Administer cash handling, POS reconciliation and basic financial reporting in accordance with company procedures.
- Coordinate staff scheduling, recruitment support and induction for new hires to optimise boutique coverage.
- Liaise with area management on promotions, events and after-sales service; ensure local regulatory and brand policy compliance.
Qualifications
- Proven ability to lead a luxury retail team with strong client-service ethos.
- Excellent interpersonal and communication skills; ability to engage high-net-worth clients.
- Organisational aptitude with attention to detail for merchandising, stock control and cash procedures.
- Ability to work retail hours including weekends and local public holidays; flexible availability for events.
- Fluency in Mandarin; professional proficiency in English preferred.
Skills
Experience
Typically 3+ years in luxury retail with at least 1–2 years in a supervisory or team-lead capacity; experience with high-value client service and boutique operations is essential.
Education
High school diploma or vocational qualification; tertiary education in business, hospitality or fashion retail is advantageous.
Workplace
The successful candidate will be located in Taichung, Taichung, Taiwan. 12 luxury roles are listed in Taichung on Cerulean. Cerulean currently advertises 123 open roles in Taiwan, including 4 added in the last 48 hours.
Culture
Richemont brands cultivate an artisanal, client-focused culture where product knowledge and impeccable service are prized. The retail environment emphasises mentorship, craftsmanship appreciation and discreet, personalised client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.