Montblanc Store Operations Assistant

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

Role & Responsibilities

• Assist the Store Manager in overseeing daily store operations and ensuring compliance with company policies and store management guidelines
• Manage staffing issues, plan shifts and rotas, and allocate additional resources as needed
• Address and resolve customer complaints, serving as the first point of contact for customer queries and referring complex cases appropriately
• Oversee day-to-day operations including front-end, back-end, and sales floor to achieve sales performance goals
• Lead teams in recording and processing customer orders, and aggregate common customer issues to develop response strategies
• Develop and approve short- or medium-term work schedules and manage overtime
• Identify opportunities to introduce additional products and services during customer interactions
• Demonstrate key product and service features and lead demo specialists to maximize customer value
• Guide teams in delivering consistent product and service information adhering to established messaging and positioning
• Implement customer contact plans to communicate product launches and engage potential customers in sales campaigns
• Recommend products or services that meet customer needs, explain selections, and facilitate purchases
• Monitor personal and team performance, allocate work, and take corrective actions to ensure quality and timeliness
• Participate in assessment, development planning, formal and informal training, and coaching activities
• Maintain professional accreditation and stay informed on relevant technology, regulations, and industry best practices

Qualifications

• Short-cycle tertiary education
• Proven experience handling various business situations and advising others
• Managerial experience supervising and directing people and resources to achieve specific results within limited timeframes

Skills

Experience

Experience enabling job holder to deal with the majority of situations and to advise others. Demonstrated experience in managerial or supervisory capacity managing people and resources to achieve specific business objectives.

Education

Short-cycle tertiary education (higher diploma or equivalent professional qualification)

Workplace

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.