Richemont Boutique Residence Manager
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- May 14, 2026
About Richemont
Richemont is a Swiss luxury goods group comprising a constellation of maisons across jewellery, watches, fashion and accessories. The group emphasises heritage craftsmanship, maison-led entrepreneurial culture and a client-centric approach, supporting global boutiques and bespoke client services through centralized expertise and local teams.
Richemont seeks a BTQ Residence Manager in Osaka to lead boutique residence operations and VIP client relations across Kansai.
Role & Responsibilities
- Oversee day-to-day operations of the boutique residence offering across the Kansai region, ensuring alignment with maison service standards and guest experience protocols.
- Lead, coach and schedule a multidisciplinary team including concierge, client advisors and hospitality staff to deliver personalised VIP service.
- Act as primary liaison for high-net-worth clients and their entourages; anticipate needs, manage bespoke requests and maintain strict confidentiality and discretion.
- Plan and execute private events, client visits and curated experiences in coordination with boutiques, marketing and local partners.
- Manage budgets, vendor relationships and procurement for residence operations, including service contracts, hospitality supplies and logistics.
- Collaborate with retail, clienteling and CRM teams to capture client data, follow up on sales opportunities and coordinate aftercare for delivered products.
- Implement quality-control processes, safety and security protocols and compliance with local regulations for private client spaces.
- Report on KPIs, client feedback and operational metrics to regional leadership and recommend continuous improvements.
Qualifications
- Proven track record in luxury retail, high-end hospitality or private client services; preferably within jewellery, watches or premium accessories maisons.
- Experience managing teams and multi-site or multi-stakeholder operations; demonstrated capability to lead cross-functional initiatives.
- Strong client-facing skills with a demonstrable history of serving VIP and ultra-high-net-worth clients with discretion.
- Operational competence including budgeting, vendor management and event planning for intimate, high-touch experiences.
- Bachelor's degree in hospitality, business, luxury management or equivalent professional experience preferred.
- Native-level Japanese and professional working proficiency in English preferred to operate effectively across Kansai and with international stakeholders.
Skills
Experience
Minimum 5 years of progressive experience in luxury retail or high-end hospitality, with at least 2 years in a supervisory or managerial capacity responsible for VIP services or residence-style client offerings; prior experience operating in Japan or with Japanese clientele strongly preferred.
Education
Bachelor's degree in hospitality, business, luxury management or equivalent professional experience preferred.
Workplace
The role is situated in Osaka, Osaka, Japan.
Culture
Richemont’s maisons combine heritage craftsmanship with a client-first mindset; the workplace values meticulous attention to detail, discretion and collaborative expertise across creative and commercial teams. Employees operate in an environment that prizes maison identity, service excellence and long-term client relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Residence Manager», «Client Residence Manager», «Private Client Residence Manager», «Residence & Client Relations Manager», «Kansai Residence Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.