Richemont Boutique Operations Supervisor

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Partner with management to support overall operations of the boutique and assist with special projects as needed
• Monitor daily financial aspects of boutique sales and ensure accurate timely submission of transactions and paperwork to Corporate Offices
• Execute efficient administrative opening and closing procedures, including daily setup and breakdown of the boutique
• Oversee inventory control processes to prevent stock losses and maintain integrity and quality of all merchandise
• Manage all operational functions in accordance with the Maison's policies, procedures, and Brand compliance guidelines
• Ensure effective compliance audits and present comprehensive action plans for post-audit follow-up
• Maintain strong partnerships with Richemont local Finance, Audit & Security teams while adhering to all guidelines and expectations
• Lead by example in clienteling initiatives and monitor CRM activities to recruit new clients and develop individual relationships
• Participate in networking activities and client events to enhance the Brand's reputation and market desirability
• Act as a Maison ambassador, ensuring the integrity of brand image with clients and the local retail community
• Maintain image and operational standards according to Vacheron Constantin guidelines including music, scent, flowers, and boutique cleanliness
• Review and report store maintenance issues, coordinating with local contractors and vendors in partnership with management
• Develop positive, trusting relationships with the team and partner with management to identify training and coaching opportunities
• Ensure proper understanding and execution of all brand guidelines and procedures among team members

Qualifications

• College degree preferred
• 2+ years of previous experience in watches or high-value luxury product sales
• Strong understanding of customer service needs and priorities
• Excellent computer skills
• SAP exposure is a plus
• Excellent interpersonal and communication skills
• Strong attention to detail with ability to manage multiple tasks simultaneously with precision
• Availability to work retail hours including nights and weekends
• Ability to handle physical demands of retail operations

Skills

Experience

2+ years of previous experience in watches or high-value luxury product sales

Education

College degree preferred

Workplace

Compensation

The base compensation for this position ranges from USD 30 to USD 34 per hour.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.