- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Sep 9, 2026
About Vacheron Constantin
Vacheron Constantin, founded in Geneva in 1755, is one of the world’s oldest continuously operating watch manufactures and a benchmark of Swiss haute horlogerie. As an employer, the Maison offers a culture shaped by craftsmanship, precision, transmission of knowledge, and enduring innovation. Its teams contribute to exceptional timepieces that unite artistic mastery, technical complexity, and timeless elegance. Within an international environment supported by the Richemont Group, Vacheron Constantin values excellence, collaboration, diversity, and long-term development, offering opportunities across watchmaking, design, heritage, retail, client experience, and corporate functions. Employees are invited to uphold a rare legacy while helping define the future of fine watchmaking.
Richemont seeks a meticulous Boutique Operations Executive to support administrative and operational excellence across luxury watch and jewelry boutiques in Dubai. The role encompasses compliance and regulatory adherence, inventory management, after-sales coordination, and daily boutique administration, with responsibility for ensuring AED 55,000+ transactions are processed via KYC and GoAML platforms, managing Gemini system operations, and acting as a brand ambassador to uphold the identity and heritage of the Maison.
Role & Responsibilities
- Ensure all cash transactions exceeding AED 55,000 are accurately submitted via the internal platform (KYC) and the Government portal (GoAML)
- Maintain strong partnerships with Richemont Finance, Audit, and Security teams while adhering to all compliance guidelines
- Plan and deliver compliance refresher training sessions for all UAE team members
- Process sales transactions in strict accordance with required internal procedures and system guidelines
- Partner with management to support overall boutique operations and workflow efficiency
- Manage and process Mall permit applications for the Mall of the Emirates boutique
- Oversee and maintain the back-office area, ensuring efficient organization and tidiness
- Prepare and organize a comprehensive, standardized filing system aligned across all UAE boutiques
- Expertly manage the Gemini system's processes, providing continuous refresher training and support to boutique teams
- Receive shipments of new products, conducting thorough quality control checks before merchandising
- Accurately price tag all new inventory items
- Utilize and maintain stock management tools, ensuring accurate monthly stock count results
- Plan and assist in daily and monthly stock-taking activities for all sellable and non-sellable items
- Conduct daily, weekly, and monthly checks of the Customer Service Anomaly report to monitor repair statuses
- Follow up and coordinate with Sales Associates regarding repair statuses and ready repairs
- Ensure clients receive timely email communication regarding repairs ready for collection
- Act as a brand ambassador, ensuring the integrity of the Maison's image with clients and within the local retail community
- Develop positive, trusting relationships with team members and support shop floor operations during special events
Qualifications
- Experience in an administrative or operations support role within a luxury retail environment
- Strong organizational skills with meticulous attention to detail and accuracy
- Proficiency in administrative tasks, including filing, data entry, and system management
- Ability to manage multiple tasks and priorities effectively in a fast-paced environment
- Excellent communication and interpersonal skills with the ability to collaborate across various teams
- Familiarity with compliance procedures (KYC, GoAML) is highly desirable
- Proficiency in Microsoft Office Programs (Excel, Word, Outlook)
- Experience with stock management systems
- A proactive, autonomous, and service-oriented mindset
Skills
Experience
Minimum 2–3 years of experience in an administrative or operations support role within a luxury retail environment, ideally with exposure to watch or jewelry retail operations.
Education
Secondary education or equivalent; additional training or certification in retail operations, compliance, or hospitality is advantageous.
Culture
Vacheron Constantin fosters a workplace culture rooted in exceptional craftsmanship, heritage, and the continuous pursuit of horological excellence. As an employer, it values precision, transmission of expertise, and collaboration, offering an environment where employees contribute to a living legacy while advancing innovation in fine watchmaking.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Vacheron Constantin, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Administrator», «Operations Support Specialist», «Retail Operations Coordinator», «Boutique Administrative Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.