Richemont Boutique Operations Associate

Overview

Richemont is a Swiss-based luxury goods group comprising a portfolio of maisons renowned for watches, high jewellery and premium accessories. As an employer it places emphasis on craftsmanship, heritage, and the stewardship of iconic brands, operating a global retail network and supporting career development through structured training and cross-brand mobility.

Role & Responsibilities

• Execute daily boutique operations including opening/closing procedures, cash handling and point-of-sale transactions with strict adherence to brand policies.
• Manage inventory lifecycle: receive deliveries, process transfers, conduct cycle counts, reconcile discrepancies and maintain stockroom integrity.
• Support merchandising and visual standards on the sales floor; implement seasonal floor sets and ensure product presentation aligns with maison directives.
• Provide operational support to the sales team — schedule and prepare client appointments, assist with clienteling activities and fulfilment of special requests.
• Liaise with regional operations and supply-chain teams to escalate shortages, coordinate replenishment and ensure compliance with internal controls and loss-prevention protocols.
• Prepare and submit operational reports (daily sales, stock movements, discrepancies) and contribute to audits and compliance reviews.
• Train and mentor boutique colleagues on operational procedures, POS usage and inventory best practices to uphold consistent service delivery.

Qualifications

• High school diploma or equivalent required; bachelor’s degree in business, retail management or related field preferred.
• Minimum 1–3 years of progressive experience in luxury retail or boutique operations, with proven competence in inventory control and POS workflows.
• Impeccable presentation and client-facing conduct, with a demonstrated commitment to delivering discreet, high-touch service.
• Strong numeracy, attention to detail and the ability to reconcile complex stock and cash variances accurately.
• Excellent verbal communication and interpersonal skills; ability to collaborate with cross-functional teams and external vendors.
• Flexible availability including weekends, evenings and peak retail periods; valid authorization to work in the United States.

Skills

Experience

1–3 years of hands-on experience in luxury retail or boutique operations, with exposure to inventory control, shipments and daily store administration. Prior experience supporting a high-net-worth clientele and working to maison standards is strongly preferred.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or a related discipline preferred.

Workplace

Culture

The workplace culture reflects Richemont’s stewardship of heritage maisons: disciplined, client-centric and craft-oriented. Colleagues are expected to combine professional polish with discretion, while benefiting from structured training and opportunities to rotate within a global portfolio of luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.