Chloé Boutique Operations Associate

About Chloé

Founded in Paris in 1952 by Gaby Aghion, Chloé is a pioneering luxury maison renowned for its free-spirited femininity, effortless elegance and modern vision of ready-to-wear. As an employer, Chloé offers a creative, international environment where craftsmanship, innovation and responsible luxury converge. The maison encourages individuality, collaboration and entrepreneurial thinking, inviting talent to contribute to a distinctive heritage while shaping the future of fashion with purpose. From design and retail to digital, operations and sustainability, Chloé provides opportunities for people who value authenticity, excellence and meaningful impact within a culture defined by openness, refinement and progressive spirit.

Reporting to the Boutique Manager, this role maintains boutique operations and contributes to profitability by receiving, handling, and managing merchandise inventory in a timely and organized manner. The successful candidate will ensure stock accuracy, coordinate warehouse deliveries, manage inter-store transfers, and provide administrative support while upholding Richemont's operational standards and the heritage of the Chloe brand.

Role & Responsibilities

• Ensures permanent accuracy of stock in store and organizes weekly and monthly cycle counts
• Ensures efficient organization of stockroom and on-the-floor inventory while maintaining impeccable conditions throughout the day
• Receives deliveries from central warehouse and performs quality control inspections upon receipt
• Manages and follows up on stock transfers between stores and inventory for commercial activities
• Organizes end-of-season merchandise returns
• Participates in morning team briefings and communicates daily operational information including deliveries and stock updates
• Supports stock requests from team members and provides inventory assistance
• Shares inventory results, consignment issues, and relevant data with the finance team
• Communicates with other locations on operational best practices and challenges encountered
• Manages all shipping and VAT documentation with precision and compliance
• Supports the manager in formalizing and updating boutique operating procedures for stock, cash desk, and security
• Provides administrative support for courier bookings, deliveries, and inventory transfers
• Completes store supply orders and manages vendor relationships
• Ensures perfect compliance with all Richemont processes and procedures
• Embodies Chloe values of entrepreneurship, togetherness, excellence, creativity, and positive impact

Qualifications

• Previous experience in retail sales, preferably in jewelry or high-end luxury products
• Strong understanding of customer service needs and priorities
• Ability to establish and maintain effective relationships with customers and stakeholders
• Excellent interpersonal, communication, and computer skills
• Strong attention to detail with capability to handle multiple tasks simultaneously
• Ability to sit and stand for extended periods
• Capability to lift up to 20 pounds regularly
• Comfortable reaching, bending, and occasionally using a ladder to access inventory
• Physical ability to unpack and lift large product boxes

Skills

Experience

Previous experience in retail operations or luxury product retail is preferred. Direct exposure to inventory management, stockroom operations, or warehouse coordination is advantageous.

Education

High school diploma or equivalent; retail or operations training is beneficial but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 21 to USD 25 per hour.

Benefits

Medical, dental, and vision insurance; health savings accounts and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.

Culture

Chloé fosters a workplace culture rooted in feminine creativity, purpose-driven luxury, and an enduring spirit of freedom. As an employer, the maison encourages collaboration, craftsmanship, and responsible innovation, offering teams an environment where authenticity, inclusivity, and contemporary elegance shape the way people work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.