Richemont Boutique Operations Associate

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Maintain permanent stock accuracy in-store and organize weekly/monthly cycle counts
• Ensure efficient organization of stockroom and floor inventory, maintaining impeccable presentation throughout operating hours
• Receive and control deliveries from central warehouse upon arrival
• Manage and monitor stock transfers between boutiques and commercial activity shipments
• Organize end-of-season merchandise returns
• Participate in morning team briefings and communicate daily operational updates including deliveries and stock movements
• Process and support stock requests from team members
• Report inventory results and consignment issues to the finance department
• Share best practices and troubleshoot inventory challenges with other boutique locations
• Assume responsibility for all shipping documents and VAT documentation
• Assist the Boutique Manager in developing and updating operational procedures for stock management, cash desk, and security
• Provide administrative coordination for courier bookings, deliveries, and inter-store transfers
• Complete store supply orders
• Support the Boutique Manager in ensuring full compliance with Richemont operational processes
• Embody Chloe's core values of entrepreneurship, togetherness, excellence, creativity, and positive impact

Qualifications

• Previous retail sales experience, ideally in jewelry or high-end luxury products
• Strong understanding of customer service needs and customer priorities
• Ability to establish and maintain effective professional relationships with customers and team members
• Excellent interpersonal and communication skills
• Proficiency with computer systems and point-of-sale platforms
• Strong attention to detail with capability to manage multiple concurrent tasks

Skills

Experience

Previous experience in retail sales; jewelry or high-end luxury product background is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 21 to USD 24 per hour.

Benefits

Company-sponsored health, dental, drug, and vision insurance; life insurance; disability benefits; RRSP program with employer match; paid time off; maternity leave top-up program; employee assistance program; volunteer days off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.