Richemont Boutique Office Executive

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Generate and review daily reports, following up on discrepancies and ensuring resolution by month-end
• Conduct weekly meetings with boutique management to summarize controls, highlight issues, and escalate concerns
• Support boutique management in preparing for internal audits and compliance reviews, including documentation and sampling
• Identify continuous improvement opportunities and provide recommendations to enhance client and employee experiences
• Reinforce implementation of the Cartier Boutique Operations Manual, Richemont Security Manual, Health & Safety Policies, and related procedures
• Serve as the key point of contact for boutique team queries regarding policies and procedures
• Review all transactions for full compliance and follow up with internal stakeholders within required timelines
• Assist with timely input of staff shifts into Kronos scheduling system
• Support regular upkeep and optimization of back-of-house areas
• Manage boutique petty cash card procurement and expense claims, providing monthly reviews to management
• Procure sales supplies, manage vendor creation, issue purchase orders, and ensure on-time delivery within efficient quantities
• Coordinate and maintain boutique uniforms inventory for new and existing staff
• Organize daily security operations and arrange before/after-hours security details as required
• Distribute, track, and maintain boutique keys, fobs, and access passes for all staff
• Manage relationships with regular contractors to ensure boutique presentation aligns with Cartier standards
• Collaborate with the SDP team to raise and track maintenance issues in a timely manner
• Maintain and distribute updated emergency contact lists for contractors to the management team

Qualifications

• Outstanding time management and communication skills with ability to complete tasks efficiently and foster positive colleague and client interactions
• Positive and adaptable multitasking approach suited to diverse responsibilities in a dynamic, fast-paced environment
• Meticulous attention to detail ensuring accuracy and precision in all operational aspects and compliance matters
• Flexibility and readiness to adjust to evolving priorities and changing requirements

Skills

Experience

The ideal candidate will demonstrate proven experience in boutique or retail operations management, with a strong track record of managing controls, compliance oversight, and administrative coordination in a luxury retail environment. Prior experience supporting boutique or store management teams, conducting audits or compliance reviews, and managing procurement processes is highly valued. Familiarity with luxury brand standards and high-security retail environments is advantageous.

Education

No specific qualification mentioned; discretionary assessment based on demonstrated competencies and experience in boutique operations and compliance management.

Workplace

Benefits

A supportive and collaborative team environment with valued contributions and professional growth opportunities; opportunity to contribute to a world-class environment and deliver exceptional experiences to discerning clientele; a generous salary with a market-leading incentive scheme.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.