- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Aug 28, 2026
About IWC
IWC Schaffhausen is a Swiss luxury watch manufacturer and member of the Richemont group. The brand combines precision engineering with refined craftsmanship and operates within an international luxury ecosystem where supply‑chain integrity, regulatory compliance and attention to detail are paramount.
IWC seeks an experienced Boutique Manager to lead its flagship store on Zurich's Bahnhofstrasse, overseeing daily operations, a nine-person team, and all activities required to achieve sales and strategic objectives. The successful candidate will embody the IWC brand through exemplary leadership, drive revenue performance across key performance indicators, and cultivate lasting client relationships while maintaining visual merchandising and operational compliance standards.
Role & Responsibilities
- Drive consistent achievement of sales targets and key performance indicators through analysis of performance data and rapid identification of business needs
- Lead and mentor a nine-person team with integrity and passion, providing coaching, daily briefings, performance feedback, and individual development planning
- Personally deliver exceptional, bespoke client experiences and guide staff in building long-term client relationships that enhance satisfaction and loyalty
- Establish brand and boutique presence in the local market through strategic networking, event initiative, and community engagement to capture market share
- Implement Visual Merchandising standards with precision and ensure all operational processes comply with corporate policies and procedures
- Recruit and assemble a high-performing team, conducting regular performance reviews and fostering an environment of continuous learning and improvement
- Cultivate a Customer Relationship Management (CRM) mentality across the team and leverage CRM tools and analytics to optimize client experience and revenue growth
- Serve as an active representative of IWC values and product expertise both internally and in the local community
Qualifications
- Demonstrable boutique management or equivalent retail leadership experience in related luxury sectors
- Fluent German and English language skills; additional relevant languages highly desirable
- Proven expertise in sales techniques, data analysis of sales reports, and agility in identifying market trends
- Exceptional communication and interpersonal skills with a natural flair for relationship building and networking
- High emotional intelligence and refined general knowledge
- Demonstrated ability to lead, coach, and develop talent from diverse backgrounds
- Strong customer orientation and acute sensitivity to luxury horology market dynamics, etiquette, and interpersonal behavior
- Entrepreneurial mindset with high resilience, initiative, and unwavering commitment to client satisfaction
Skills
Experience
Boutique management or comparable leadership experience in related luxury retail sectors is required. Candidates should demonstrate a track record of achieving revenue targets, building and motivating high-performing teams, and delivering exceptional client service in an upscale retail environment.
Education
No specific educational qualification mentioned; general education and refined cultural knowledge are valued.
Workplace
This position is based in Zurich, Zurich, Switzerland.
Explore jobs in Zurich or in Switzerland.
Culture
IWC fosters a precision‑driven, craftsmanship‑led culture where technical excellence and regulatory rigour are valued. The workplace emphasizes cross‑functional collaboration, international exposure and continuous improvement within a heritage luxury environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like IWC, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Luxury Boutique Director», «Retail Operations Manager», «Brand Manager – Retail», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.