Montblanc Boutique Manager

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

Richemont's Montblanc boutique in Tokyo seeks an experienced Boutique Manager to lead store operations and deliver exceptional customer service whilst achieving sales targets. The successful candidate will manage a team, cultivate relationships with department store partners, oversee inventory and financial controls, and embody the brand's heritage of craftsmanship and quality. The role demands strong leadership acumen, operational excellence, and a commitment to developing high-performing retail teams.

Role & Responsibilities

• Direct all store operations to achieve KPIs and sales targets through strategic planning and precise action execution
• Develop and implement clear action plans for revenue growth and profitability; coordinate with department store partners to optimize sales initiatives
• Lead customer service delivery personally, ensuring consistent brand experience and resolving complaints with discretion and professionalism
• Manage customer data in compliance with company policy and leverage insights to enhance client relationships
• Recruit, mentor, and develop team members through structured goal-setting, performance evaluation, and targeted training programmes
• Create a positive team culture by fostering communication, collaboration, and continuous skill development opportunities
• Oversee all operational functions including cash management, inventory control, expense management, and staff scheduling in accordance with compliance standards

Qualifications

• Proven experience in retail store management within luxury sector (3+ years recommended)
• Demonstrated team management capability with measurable results in sales performance
• Strong problem-solving skills and analytical mindset
• Excellent relationship-building and interpersonal skills
• Ability to communicate effectively across internal and external stakeholders
• Fluent in Japanese and English

Skills

Experience

Minimum 3–5 years of retail management experience, preferably in luxury goods, watches, jewelry, or high-end accessories. Proven track record of achieving sales targets and successfully leading diverse retail teams.

Education

High school diploma or equivalent required; bachelor's degree in business, hospitality, or related field preferred.

Workplace

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.