Richemont Boutique Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jun 12, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont seeks Boutique Manager for VHERNIER Ginza boutique in Tokyo. Lead retail operations, team, and sales strategy for luxury jewelry maison.
Role & Responsibilities
- Lead all aspects of boutique management including sales performance, inventory, cash handling, security, and regulatory compliance
- Develop and execute strategic action plans to achieve boutique revenue targets
- Plan and manage in-store events, external exhibitions, and external sales activities
- Analyze sales trends and customer needs; provide regular reports to headquarters
- Maintain highest service standards across all customer interactions; lead by example in sales techniques and client engagement
- Manage after-sales service and complaint resolution in accordance with company policies
- Recruit, train, and develop team members to build a high-performing boutique staff
- Conduct performance management including task allocation, attendance oversight, competency development, objective-setting, and annual evaluations
- Foster consistent internal communication and brand ambassador mindset throughout the boutique
- Monitor merchandise requirements and report inventory needs to headquarters
- Drive personal professional development and continuous improvement
Qualifications
- Demonstrated management and leadership experience, preferably in luxury retail
- Proven ability to create collaborative team environments and drive collective goal achievement
- Capacity to motivate staff and inspire self-directed goal attainment
- Strong sales acumen with understanding of market trends and competitive landscape
- Exceptional customer service and relationship-building abilities
- High ethical standards and commitment to company policy compliance
- Excellent communication and teamwork skills
- Understanding of team member capabilities with ability to provide constructive feedback and growth opportunities
Skills
Experience
Management experience in luxury retail or high-end brand environment preferred. Demonstrated track record of achieving sales targets and building high-performing teams. Experience in jewelry or accessories retail is advantageous.
Education
Secondary education minimum; tertiary education in business management, hospitality, or related field preferred.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Manager», «Boutique Director», «Store Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.