Richemont Boutique Manager
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- May 15, 2026
About Richemont
Richemont is a leading international luxury goods group whose portfolio comprises maisons renowned for high jewellery, watches and luxury accessories. As a steward of heritage brands and artisanal savoir‑faire, Richemont operates a global retail network and partners closely with maison teams to develop boutique experiences that reflect each brand's identity.
Richemont is hiring a Boutique Manager in Tokyo to lead a luxury boutique, drive sales and deliver exceptional client experiences.
Role & Responsibilities
- Lead the boutique's day‑to‑day operations and ensure exemplary customer service consistent with the maison's standards.
- Drive sales performance against targets through coaching, incentive management and in‑store sales strategies.
- Develop and maintain high‑value client relationships using clienteling methodologies and CRM to maximise lifetime value and retention.
- Recruit, train and mentor boutique staff; create development plans and conduct performance reviews.
- Manage inventory, stock replenishment and visual merchandising to uphold brand presentation and product availability.
- Take ownership of boutique P&L drivers: sales, payroll, shrinkage control and controllable expenses.
- Ensure compliance with corporate policies, loss‑prevention procedures and local regulatory requirements.
- Liaise with regional management, wholesale and marketing teams to implement launches, events and localised commercial initiatives.
Qualifications
- Proven management experience in luxury retail; ideally 5+ years in retail with at least 2 years in a supervisory or store manager role.
- Demonstrated ability to lead, motivate and develop a high‑performing sales team.
- Strong commercial acumen with experience managing sales forecasts, stock turns and basic P&L responsibilities.
- Excellent interpersonal and clienteling skills, with a track record of building relationships with high‑net‑worth clients.
- Fluent Japanese and business‑level English preferred; additional languages advantageous.
- High standards of personal presentation and professional conduct in alignment with a luxury maison.
Skills
Experience
Minimum five years in retail with progressive responsibility; at least two years supervising or managing a boutique or store within the luxury goods sector is strongly preferred.
Education
Bachelor's degree or equivalent in business, retail management, fashion or a related discipline preferred; substantial luxury retail experience may substitute for formal qualifications.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Culture
Richemont's workplaces prioritise craftsmanship, long‑term brand stewardship and meticulous client service. Employees operate in an international, high‑standards environment that values subject‑matter expertise, discreet luxury client engagement and opportunities for internal mobility across maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Flagship Store Manager», «Retail Boutique Director», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.