Richemont Boutique Manager

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Seniority Manager
Posted Mar 16, 2026

Richemont (Serapian) in Tokyo seeks a Boutique Manager to lead store operations, clienteling and team performance for its luxury leather‑goods boutique.

Overview

Serapian operates as a heritage leather-goods maison within the Richemont portfolio, producing handcrafted accessories and small leather goods with an emphasis on artisanal finish and Italian savoir‑faire. As part of the Richemont group, the brand combines maison-level attention to craft with the resources and global retail footprint of a leading luxury goods conglomerate.

Role & Responsibilities

  • Lead daily boutique operations to achieve sales targets and profitability, including P&L oversight and cash handling controls.
  • Develop and maintain deep client relationships through proactive clienteling, VIP service and after‑sales care to maximise lifetime value.
  • Recruit, train and coach a high-performing team; manage schedules, performance reviews and succession planning.
  • Implement and maintain brand visual merchandising and store standards to ensure a consistent maison presentation and window concept execution.
  • Manage inventory and stock control processes, coordinate replenishment, and minimise shrinkage through robust loss-prevention measures.
  • Analyse sales performance and KPIs; prepare regular reports and translate data into actionable commercial plans.
  • Drive local marketing, events and client outreach in coordination with regional marketing and wholesale teams.
  • Ensure compliance with company policies, local legislation and luxury retail best practices, including health & safety and GDPR where applicable.

Qualifications

  • Proven leadership capability with the ability to recruit, develop and retain talent in a luxury retail environment.
  • Strong commercial acumen with demonstrated experience managing sales targets and basic P&L responsibility.
  • Excellent interpersonal and client‑service skills with a focus on high‑touch, personalized service.
  • Organisational maturity to manage operations, inventory and administrative processes with attention to detail.
  • Ability to translate brand guidelines into compelling in‑store presentation and customer experiences.
  • Cultural sensitivity and discretion appropriate to serving an international, high‑net‑worth clientele.

Skills

Clienteling and relationship management P&L management and KPI analysis Visual merchandising and store standards implementation Inventory management and stock control Team leadership, coaching and recruitment CRM and POS systems Microsoft Excel and standard office software Loss prevention and cash handling procedures

Experience

Typically 5+ years in luxury retail, with at least 2 years in a supervisory or managerial role and demonstrable responsibility for sales targets, team leadership and store operations.

Education

Bachelor's degree or equivalent professional experience in business, retail management, hospitality or a related field.

Workplace

The successful candidate will be located in Tokyo, Tokyo, Japan. 193 luxury roles are listed in Tokyo on Cerulean, 1 posted in the last 48 hours. Across the Tokyo region, Cerulean lists 206 open positions — 1 listed in the past two days. Cerulean currently advertises 251 open roles in Japan, including 1 added in the last 48 hours.

Culture

The maison offers a craft‑led, client‑centric retail culture that values artisanal quality and refined service. As part of Richemont, the brand operates within a collaborative, professionally structured group while preserving the intimacy and standards of a specialist leather‑goods house.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager — Luxury Leather Goods», «Boutique Director», «Retail Store Manager — Fashion Maison», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.