Richemont Boutique Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Assist the Store Manager in day-to-day operations and ensure efficient operational management aligned with company policies and store management guidelines
• Oversee staffing issues, plan shifts and rotas, and manage customer complaints to enhance service quality and satisfaction
• Supervise day-to-day operations to achieve operational sales performance goals
• Lead teams of sales and demo specialists to deliver product information and showcase product/service features using standardized messaging and positioning
• Record and process customer orders while managing team coordination
• Respond to escalated customer issues and complaints promptly; provide managerial approvals and resolutions as required
• Assign short-term work schedules to subordinates while maintaining established timelines and performance expectations
• Identify customer needs and recommend appropriate products or services; manage purchase transactions at standard pricing and terms
• Develop and implement customer contact plans for product launches and sales campaigns to build new business relationships
• Act as primary point of contact for customer queries; resolve issues appropriately and refer complex matters to senior management
• Monitor team performance, allocate work, and conduct performance reviews to ensure quality and timeliness
• Maintain professional development through training, external accreditation, and staying current with industry trends and technology

Qualifications

• Short-cycle tertiary education
• Experience in retail or luxury boutique operations management
• Demonstrated ability to work independently and manage teams
• Strong understanding of luxury retail environments and customer service standards
• Experience managing staffing, scheduling, and operational budgets

Skills

Experience

Experienced practitioner with a proven track record of general supervision of junior colleagues in retail or luxury retail environments; demonstrated ability to manage team operations independently and achieve sales performance objectives.

Education

Short-cycle tertiary education (vocational qualification or associate degree in business, retail management, or related field)

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.