Richemont Boutique Manager
- Location
- St. MoritzGrisonsSwitzerland
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- May 11, 2026
About Richemont
Richemont is a Swiss luxury goods group that houses a portfolio of maisons specialising in high watches, jewellery and premium accessories. As an employer, Richemont emphasises heritage craftsmanship, meticulous product quality and a global retail network that supports brand-led, client-centric retail experiences.
Boutique Manager at Richemont in St. Moritz — luxury retail leadership role managing large teams and driving commercial performance.
Role & Responsibilities
- Manage and develop a multicultural team, fostering a positive and motivating environment that encourages performance and personal development
- Drive boutique commercial and operational performance by improving retail efficiency indicators and optimising operational costs
- Translate boutique strategy and ambitions into individual and collective priorities and objectives
- Serve as ambassador for the Maison, exemplifying its image and values to internal and external audiences
- Ensure the customer is at the heart of all organisational actions, guaranteeing perfect orchestration of the customer experience through hospitality and personalised experiences
- Oversee customer strategy, action plans, and annual event programming to enhance the boutique's appeal and influence
- Maintain database quality and activate it strategically and tactically to engage and surprise customers
- Supervise operations in compliance with Maison policies, procedures and directives, promoting a culture of efficiency and continuous improvement
- Manage flows, optimise employee experience, and ensure fluidity of customer experience
Qualifications
- Master's degree or equivalent
- 10+ years of retail experience managing and developing large teams
- Strong leadership, communication and management skills with business and customer acumen
- Knowledge of the luxury goods industry and jewellery and watchmaking sectors
- Strong organisational skills and long-term vision
- Strong expertise in clienteling and handling VIP clients
- Performance-oriented mindset with results focus
- Excellent analytical skills and understanding of retail productivity levers
- Experience in an international environment
- Fluency in German and English
- Strong digital skills and interest in new technologies and media
- Strong interpersonal skills
Skills
Experience
10+ years of retail experience in managing and developing large teams, preferably within the luxury sector. Proven track record of driving commercial performance, team development, and operational excellence in a boutique or flagship retail environment.
Education
Master's degree or equivalent qualification
Workplace
The role is situated in St. Moritz, Grisons, Switzerland.
Culture
Richemont fosters a culture rooted in craftsmanship, discretion and respect for heritage brands. The workplace balances rigorous standards of luxury service with collaborative, mentorship-driven team development across its international maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Boutique Director», «Retail Manager», «Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.