Richemont Boutique Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Lead the team to initiate and develop long-term client relationships and set up CRM targets for boutique and individual stylists
• Supervise client database management, including VIC clients, and coordinate contact campaigns using CRM tools
• Drive sales performance by leading the team on the floor, implementing monthly and quarterly action plans aligned with maison strategy
• Ensure full engagement of the team with omnichannel services and proactively propose commercial ideas to improve business
• Organize energizing team briefings, perform monthly and yearly performance assessments, and lead individual development plans with consistent follow-up
• Shadow sales activities to coach and identify training needs, leading team member development and recruitment coordination with HR
• Supervise boutique environment standards, manage payroll and stock, and ensure compliance with all Richemont policies and operational guidelines
• Liaise proactively with operations and retail managers for repairs and operational improvements, maintaining sustainability standards

Qualifications

• Minimum 5+ years of retail management experience with specific focus on concession business management
• Minimum 10 years of experience in luxury retail
• Operationally strong with demonstrated ability to translate strategies into operational plans
• Strong entrepreneurial spirit, leadership skills, and sales acumen
• Excellent communicator with proven passion for building relationships and networking
• Ability to lead, coach, and develop diverse team members
• Strong ability to analyze selling reports, identify business trends, and respond quickly to business needs
• Demonstrated understanding of client satisfaction, luxury experience, etiquette, and human behavior

Skills

Experience

Minimum 10 years in luxury retail, with at least 5+ years in a boutique or concession management capacity. Proven track record of driving client relationships, managing retail performance, and leading high-performing teams in a luxury environment.

Education

Not specified in source material

Workplace

Benefits

Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.