Purdey Boutique Manager, Clothing and Accessories

About Purdey

Purdey, a distinguished member of the Richemont Group, stands as a paragon of excellence in the luxury sector, specializing in guns, rifles, clothing, and accessories. As part of Richemont, a global leader in luxury goods, Purdey benefits from a rich heritage of craftsmanship and innovation. The brand is committed to fostering a dynamic and inclusive workplace, offering employees the opportunity to thrive in a prestigious and supportive environment.

Role & Responsibilities

• Lead and motivate the retail team to deliver exceptional client experiences through deep product knowledge, refined customer service, and personalized engagement
• Develop and implement comprehensive Standard Operating Procedures (SOPs) for the complete client journey in collaboration with the Director of Sales
• Identify and propose client acquisition and loyalty initiatives, working with the marketing team for execution
• Establish and maintain impeccable visual merchandising standards and provide clear guidelines to the in-store Visual Merchandiser
• Collaborate with the Sales Director to establish annual sales targets and KPIs, monitoring daily performance and implementing proactive strategies to achieve objectives
• Conduct monthly reviews of individual and team performance, providing constructive feedback and coaching to ensure continuous improvement
• Oversee the development and implementation of SOPs for efficient stock intake, outbound processes, and storage
• Supervise the Operations Manager to ensure smooth and efficient daily stockroom operations, including intake, storage, and replenishment
• Conduct regular team meetings to set standards, communicate expectations, and ensure clarity on roles, responsibilities, targets, and goals
• Develop and implement an annual staff training plan to foster continuous development and enhance team skill sets
• Ensure full awareness and strict adherence to company and store security procedures by all team members
• Oversee daily cashing up procedures, store opening and closing, and secure key management
• Manage the profit and loss statement for the store, ensuring costs remain aligned with budget
• Maintain robust client relationships through proactive after-sales support and personal client relationship management

Qualifications

• Solid experience managing retail teams in a luxury goods environment
• Demonstrated ability to lead, motivate, and develop high-performing retail staff
• Exceptional customer service and client relationship management skills
• Strong commercial acumen with clear understanding of sales targets, KPIs, and cost management
• Excellent communication and interpersonal skills with ability to build rapport with diverse clients and team members
• Proficiency in MS Office Suite (Word, Excel, Outlook) at intermediate level or above

Skills

Experience

solid experience managing retail teams in a luxury goods environment, with demonstrated ability to lead and motivate high-performing staff to exceed business objectives

Workplace

Culture

Purdey and the Richemont Group celebrate diversity and the unique contributions of each employee. The company values freedom, collegiality, loyalty, and solidarity, fostering an environment of empathy, curiosity, courage, humility, and integrity. Purdey is committed to making a positive impact on the world and encourages a culture of continuous learning and development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.