Montblanc Boutique Manager

About Montblanc

Montblanc is a global maison renowned for uniting fine craftsmanship, innovation, and timeless elegance across writing instruments, leather goods, watches, accessories, and new technologies. Founded in 1906 and inspired by the spirit of exploration and mastery, the brand offers employees the opportunity to contribute to a heritage of excellence while shaping contemporary luxury experiences for discerning clients worldwide. As an employer, Montblanc values precision, creativity, service excellence, and an entrepreneurial mindset, fostering an international environment where talent can grow across retail, design, manufacturing, marketing, and corporate functions. Its teams are united by a commitment to quality, cultural refinement, and meaningful client relationships.

Role & Responsibilities

• Develop and execute sales strategies to achieve boutique revenue and KPI targets, while monitoring market trends and competitive landscape
• Cultivate and expand the customer database through personalized service, ensuring loyalty and lifetime value optimization
• Lead, recruit, and develop a high-performing sales team, establishing clear performance objectives and fostering a collaborative work environment
• Oversee visual merchandising and brand presentation in alignment with Montblanc standards, managing inventory and warehouse organization
• Manage P&L, control expenses, and optimize product mix based on sales performance and profitability analysis
• Resolve customer concerns professionally, ensuring memorable shopping experiences and long-term relationship building
• Ensure compliance with company policies, boutique security, maintenance standards, and asset protection
• Prepare and communicate regular sales reports and performance metrics to regional management

Qualifications

• Minimum 3–5 years of demonstrated sales management experience in the luxury sector, preferably in a high-end boutique environment
• Proven expertise in P&L management and budget control
• Deep knowledge of the luxury sector, including writing instruments, watchmaking, or leather goods
• Excellent leadership and team management capabilities with a track record of staff development and motivation
• Strong customer service orientation and ability to create exceptional shopping experiences for high-level clientele
• Proficient in Spanish and English; additional languages advantageous
• Proficiency in MS Office, point-of-sale systems, inventory management, and CRM software
• Academic background in business administration, marketing, or related field preferred
• Availability for occasional travel to meetings, brand events, and training sessions

Skills

Experience

Minimum 3–5 years of sales management experience within the luxury sector, with documented success in achieving sales targets, managing team performance, and handling P&L responsibilities. Experience in writing instruments, watchmaking, or leather goods retail is particularly valuable. Proficiency in point-of-sale systems, inventory management, and CRM platforms is essential.

Education

Academic qualification in business administration, marketing, or a related field is desirable but not strictly required.

Workplace

Culture

Montblanc fosters a refined, international workplace culture rooted in craftsmanship, heritage, and a commitment to timeless innovation. As an employer, it values meticulous attention to detail, collaborative excellence, and the personal development of teams who bring its luxury writing instruments, leather goods, watches, and accessories to life.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.