Richemont Boutique Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jul 30, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont seeks experienced Boutique Manager in Hanoi to lead luxury retail operations, drive client relationships, and manage high-performing teams.
Role & Responsibilities
- Achieve quantitative and qualitative sales targets aligned with maison objectives and develop dynamic action plans to improve boutique performance
- Initiate boutique events and activities to boost sales, traffic, and brand visibility while monitoring local competitive landscape
- Drive and monitor all CRM and clienteling initiatives in collaboration with boutique and regional teams, building and developing VVIP client relationships and databases
- Lead by example in developing individual client relationships and delivering personalized service experiences
- Provide strategic direction and inspire team cohesion by communicating and federating boutique staff around maison strategy and vision
- Design optimal boutique organization, recruit appropriate profiles, and proactively manage talent pipeline and succession planning
- Drive performance management to achieve KPIs, conduct regular coaching and role plays, and execute individual development plans
- Represent brand identity with professionalism and passion, act as maison ambassador, and ensure brand image integrity with clients and within the local retail community
- Manage boutique operations in full accordance with brand and Richemont compliance policies, driving adoption of new tools and services
- Participate in networking activities outside the boutique to strengthen brand reputation and market desirability
Qualifications
- Proven experience in people management with demonstrated track record of successfully leading and developing teams
- Strong appreciation of luxury and passion for service excellence and client-oriented hospitality
- Excellent interpersonal, communication, and problem-solving abilities
- Entrepreneurial mindset with ability to drive business development and market growth
- Deep understanding of retail operations, CRM systems, and clienteling best practices
- Fluency in English and Vietnamese (or other local languages)
Skills
Experience
Minimum 5–7 years of progressive retail or luxury hospitality management experience, with at least 3 years in a leadership role managing multiple team members and achieving measurable sales targets. Prior experience in a luxury goods, jewelry, watches, or high-end accessories environment is strongly preferred. Demonstrated success in implementing clienteling strategies and managing client relationship databases is essential.
Education
Bachelor's degree in Business Administration, Hospitality Management, or equivalent field. Advanced studies in luxury management or MBA is advantageous.
Workplace
The successful candidate will be located in Hanoi, Ha Noi, Vietnam.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Boutique Director», «Retail Manager», «Branch Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.