Richemont Boutique Director
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $150,000–170,000/year
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jul 29, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Cartier seeks an experienced Boutique Director for its Toronto Yorkdale location to lead retail operations, drive sales growth, and elevate client experiences in luxury jewelry retail.
Role & Responsibilities
- Lead and elevate the boutique team to deliver exceptional client experiences and drive sales performance against KPIs
- Initiate and lead the implementation of growth strategy plans tailored to local market opportunities and competitive landscape
- Build and develop high-performing teams through strategic talent evaluations, performance management, and individual career succession planning
- Proactively initiate and lead the boutique client development vision, cultivating Prestige partnerships and implementing innovative client engagement strategies
- Drive continuous operational improvements including inventory management, budget oversight, compliance with procedures, and optimization of client journeys
- Communicate compelling vision and inspire the team toward a shared vision through inclusivity, managerial courage, and emotional intelligence
- Partner strategically with Corporate departments (Commercial, Merchandising, Marketing) to align on key business messages and opportunities
- Champion and promote change as a positive necessity, managing resistance and identifying holistic solutions to business challenges
- Act as Maison ambassador, upholding Cartier standards in boutique maintenance, heritage representation, and external engagement across social media and community initiatives
- Mentor and coach the team on exceptional client discovery, relationship-building, and prestige market strategies
Qualifications
- 7 to 10 years of progressive management experience in luxury retail or hospitality
- Proven track record of leading leaders and managing direct reports in complex environments
- Demonstrated expertise in developing and executing retail business strategies that drive growth
- Bachelor's degree in a related field is preferred
- Advanced language skills are preferred
Skills
Experience
7 to 10 years of progressive management experience in luxury retail or hospitality, with demonstrated expertise in leading complex business environments, multi-location operations, and high-visibility initiatives such as boutique openings and luxury events. Required experience includes direct leadership of teams and proven ability to drive sales growth and operational excellence.
Education
Bachelor's degree in a related field preferred; additional language proficiency is advantageous.
Workplace
This position is based in Toronto, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 150,000 to CAD 170,000 per annum.
Benefits
Company-sponsored health, dental, drug, and vision programs; employee assistance program; life insurance; disability benefits; wellness reimbursement; RRSP program with employer match; maternity leave top-up program; paid time off; volunteer time off days for community engagement.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Director», «Luxury Retail Director», «Boutique Manager», «Retail Operations Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.