Richemont Boutique Director

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Develop and execute a comprehensive long-term strategic plan for the boutique and Club 1755, aligning with global retail objectives and brand vision
• Identify and capitalize on market opportunities within London and the UK luxury landscape to drive sustained growth and market share
• Analyze sales performance, market trends, competitor activities, and client insights using internal data platforms to inform proactive strategic decisions
• Lead planning and execution of high-profile client events, partnerships, and brand activations to enhance visibility and attract high-value clientele
• Ensure robust performance, effective budget management, and optimization of resources to achieve sales and profitability targets
• Cultivate and expand relationships with Ultra-High-Net-Worth (UHNW) and High-Net-Worth (HNW) clients, collectors, and key opinion leaders
• Develop and implement bespoke clienteling strategies to enhance client loyalty, drive repeat business, and increase average transaction value
• Oversee delivery of exceptional, personalized client experience reflecting Vacheron Constantin's heritage of excellence and craftsmanship
• Act as primary brand ambassador, representing the Maison at exclusive events and fostering an influential network of contacts
• Develop a high-performing, client-centric team, fostering a culture of excellence, collaboration, and continuous improvement
• Implement coaching programs to enhance product knowledge, sales techniques, clienteling skills, and luxury service standards
• Conduct regular performance reviews, set clear objectives, and provide constructive feedback to support team development
• Develop succession plans for key boutique roles, identifying and nurturing future leaders
• Promote a positive and engaging work environment that motivates the team to achieve and exceed targets
• Ensure flawless execution of dual boutique operations, including visual merchandising, inventory management, security, and compliance
• Animate Club 1755 to elevate customer experience through bespoke clienteling activities, events, and exhibitions
• Maintain highest standards of boutique presentation and atmosphere, reflecting the Maison's luxury image and heritage
• Collaborate with internal departments (Marketing, Merchandising, Client Service, HR) to ensure seamless operations and strategic alignment
• Uphold and champion Vacheron Constantin's brand values, history, and craftsmanship in all interactions

Qualifications

• Bachelor's degree in business administration, marketing, or related field; Master's degree is a plus
• Minimum 10 years of experience in luxury retail management, with at least 7 years in a senior leadership role overseeing a flagship or high-value boutique
• Proven track record of driving significant sales growth, particularly in high-value segments, and achieving ambitious business objectives
• Demonstrated experience in strategic planning and performance analysis within the luxury sector with a results-oriented mindset
• Exceptional leadership and team development skills, with a history of building, motivating, and retaining high-performing teams
• Impeccable personal presentation and professional demeanor with high level of integrity, discretion, and ethical conduct
• Strong clienteling expertise and deep understanding of UHNW/HNW client expectations and relationship management
• Excellent communication, interpersonal, and negotiation skills with proficiency in English; additional languages are a plus
• Passionate about luxury, craftsmanship, and client service
• Deep understanding and proven exposure to the Mayfair environment and local luxury client communities
• Knowledge of the luxury watch industry, Vacheron Constantin's heritage and product collections is preferred
• Ability to work effectively in a fast-paced, dynamic environment and adapt to evolving market conditions

Skills

Experience

Minimum 10 years of luxury retail management experience, with at least 7 years in a senior leadership role overseeing a flagship or high-value boutique. Proven track record of driving significant sales growth in high-value segments and achieving ambitious business objectives within the luxury sector.

Education

Bachelor's degree in business administration, marketing, or a related field required. Master's degree is preferred.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.