Chloé Boutique Director

About Chloé

Founded in Paris in 1952 by Gaby Aghion, Chloé is a pioneering luxury maison renowned for its free-spirited femininity, effortless elegance and modern vision of ready-to-wear. As an employer, Chloé offers a creative, international environment where craftsmanship, innovation and responsible luxury converge. The maison encourages individuality, collaboration and entrepreneurial thinking, inviting talent to contribute to a distinctive heritage while shaping the future of fashion with purpose. From design and retail to digital, operations and sustainability, Chloé provides opportunities for people who value authenticity, excellence and meaningful impact within a culture defined by openness, refinement and progressive spirit.

Chloé seeks an experienced Boutique Director to lead the boutique as the primary ambassador of the Maison and owner of the boutique's business. This strategic leadership role combines client relationship management, omnichannel business ownership, team leadership, and operational excellence. The director will drive long-term client relationships, oversee CRM initiatives and retail targets, develop talent, manage boutique operations, and ensure compliance with Richemont policies while fostering an entrepreneurial spirit aligned with Chloé values.

Role & Responsibilities

• Lead team to initiate and develop long-term client relationships, establishing VIC client management protocols
• Set up and monitor CRM targets for boutique and individual stylists, implementing targeted actions to achieve objectives
• Coordinate client contact campaigns and supervise use of all CRM tools and systems
• Supervise and maintain client database with particular attention to key VIP clients
• Actively lead floor sales to improve business performance and customer service quality
• Ensure full team engagement with omnichannel services and retail offerings
• Develop and implement monthly, quarterly, and yearly action plans aligned with Maison strategy and performance analysis
• Establish and monitor retail sales targets for boutique and per-stylist performance
• Organize energizing team briefings and maintain consistently high motivation levels
• Conduct individual monthly and yearly performance assessments with all team members
• Shadow and coach team members on sales floor, identify training needs, and lead individual development plans
• Lead recruitment and induction of team members with HR department coordination
• Supervise boutique environment standards and liaise with operations management on improvements
• Ensure implementation of all store management, back-of-house, and sustainability guidelines
• Manage payroll, expenses, and stock management responsibilities
• Oversee compliance with established Richemont policies and operational standards
• Monitor local trading environment and competitor activities
• Work open availability including nights, weekends, and holidays as required

Qualifications

• Minimum 5+ years of retail management experience with specific focus on concession business management
• Minimum 10 years of experience in luxury retail
• Operationally strong with demonstrated ability to translate strategies into operational plans
• Strong entrepreneurial spirit with proven leadership and sales skills
• Team player with strong interpersonal competencies and empathy
• Excellent communicator with passion for building relationships and networking
• Ability to positively lead, coach, and develop talent from diverse backgrounds
• Strong analytical skills to assess selling reports, identify business trends, and respond quickly
• Strong understanding of client satisfaction, luxury experience, etiquette, and human behavior

Skills

Experience

Minimum 5+ years of retail management experience with specific focus on concession business management and a minimum of 10 years in the luxury retail sector. Proven track record in driving client relationships, managing team performance, and achieving sales targets in a high-end retail environment.

Education

High school diploma or equivalent required; additional retail management certification or business education preferred.

Workplace

Benefits

Comprehensive benefits program including medical, dental, and vision coverage; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; access to employee assistance program; volunteer days off to support community initiatives.

Culture

Chloé fosters a workplace culture rooted in feminine creativity, purpose-driven luxury, and an enduring spirit of freedom. As an employer, the maison encourages collaboration, craftsmanship, and responsible innovation, offering teams an environment where authenticity, inclusivity, and contemporary elegance shape the way people work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.