Richemont Boutique Director
- Location
- GenevaGenevaSwitzerland
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- May 13, 2026
About Richemont
Richemont is a Swiss-based luxury goods holding company composed of a portfolio of maisons renowned for watches, high jewellery and luxury accessories (including maisons such as Cartier and Montblanc). As an employer it operates global retail networks and emphasizes craftsmanship, heritage brands and premium client service across its boutiques.
Richemont is recruiting a Boutique Director in Geneva to lead boutique operations, drive sales and deliver exceptional client service.
Role & Responsibilities
- Lead daily boutique operations to achieve sales, margin and service KPIs while safeguarding the maison’s brand standards and image.
- Own P&L accountability for the boutique: drive revenue growth, control costs and optimise stock turn and inventory allocation.
- Recruit, coach and develop a high-performing boutique team; establish targets, perform performance reviews and implement training programmes.
- Deliver an exceptional luxury client experience through personalised clienteling, VIP engagement and CRM-driven retention strategies.
- Oversee merchandising, visual standards and store layout to ensure consistency with global directives and seasonal campaigns.
- Manage stock integrity, replenishment, deliveries and loss-prevention protocols in close collaboration with regional supply-chain and boutique operations teams.
- Represent the maison locally: coordinate events, trunk shows and partnerships to strengthen local brand positioning and expand client networks.
- Prepare regular operational reports and communicate performance, forecasts and issues to regional management and headquarters.
Qualifications
- Proven leadership in luxury retail: demonstrable track record of meeting sales targets and leading boutique or store teams.
- Strong commercial acumen with experience managing budgets, P&L and inventory in a premium retail environment.
- Exceptional clienteling and relationship-management capabilities with a focus on high-net-worth clients.
- Excellent interpersonal skills, coaching experience and the ability to inspire a service-oriented team.
- Fluency in English and French preferred; additional languages are an asset.
- High standard of personal presentation and an intrinsic understanding of luxury brand codes and client expectations.
Skills
Experience
Typically 5+ years in luxury retail with at least 2 years in a managerial role responsible for boutique or store performance; prior experience with premium watchmaking or high-jewellery maisons is highly desirable.
Education
Bachelor’s degree in Business, Retail Management, Hospitality or equivalent; professional qualifications in luxury retail or hospitality are advantageous.
Workplace
The successful candidate will be located in Geneva, Geneva, Switzerland.
Culture
Richemont’s boutiques operate within a culture that prizes heritage, meticulous attention to detail and uncompromising client service. The workplace combines an international, fast-paced retail environment with a strong emphasis on team development, product knowledge and respect for artisanal excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Store Director», «Retail General Manager», «Flagship Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.