Buccellati Boutique Director

About Buccellati

Buccellati is an emblem of Italian high jewelry, celebrated since 1919 for its Milanese heritage, Renaissance-inspired artistry, and exceptional goldsmithing techniques. As an employer, the Maison offers a refined environment where craftsmanship, creativity, and cultural legacy are held to the highest standards. Its teams contribute to a world of rare beauty, from hand-engraved jewels and silver creations to client experiences defined by discretion and excellence. Buccellati values precision, patience, and a deep respect for artisanal knowledge, while fostering collaboration across boutiques, ateliers, and corporate functions. Joining Buccellati means becoming part of a living tradition dedicated to timeless elegance and uncompromising quality.

Role & Responsibilities

• Achieve annual boutique sales goals across all product categories and develop strategic initiatives to increase net sales through new product launches, events, and market visibility
• Enhance and maintain the quality and integrity of the Buccellati brand image within the boutique's market, ensuring consistent delivery of the Maison's signature sophistication
• Lead all staffing, scheduling, and payroll processes, ensuring compliance with budgetary targets and developing talent pipelines for career advancement
• Develop and oversee visual merchandising strategy in partnership with the Director of Retail and headquarters to align with brand direction and advertising campaigns
• Generate and retain high-value client relationships through curated events, brand experiences, and relationship-based engagement programs; actively cultivate new clientele
• Develop innovative business development opportunities and strategic partnerships to elevate the brand experience and drive competitive differentiation
• Coordinate boutique events and exclusive experiences with senior leadership to increase traffic, enhance client engagement, and drive incremental sales
• Lead operational excellence including inventory management, shipping and receiving, cycle counts, quality control, and loss prevention in partnership with operations personnel
• Supervise compliance with established policies and procedures across safekeeping of funds and property, personnel practices, security protocols, sales procedures, and store maintenance
• Identify success profiles and define career development pathways; provide ongoing coaching, feedback, and mentoring to boutique team members
• Develop performance goals for all store personnel and report progress through management mechanisms to ensure accountability and continuous improvement

Qualifications

• Bachelor's degree in a related field
• 5–7 years of management experience in a commercial or hospitality setting
• Excellent understanding of the luxury client experience and high-net-worth service standards
• Proven experience in luxury retail or hospitality environments (required)
• Fine jewelry retail experience (preferred)
• Demonstrated capacity to manage multiple projects simultaneously and deliver results on schedule
• Proficiency in SAP, Excel, Word, and PowerPoint
• Excellent written, verbal, and interpersonal communication skills
• Flexibility to work evenings, weekends, and holidays as operational needs require
• Physical capability to stand for extended periods and lift up to 25 lbs regularly

Skills

Experience

5–7 years of progressive management experience in luxury retail, fine jewelry, or hospitality environments, with demonstrated success in driving sales, building and developing high-performing teams, and delivering exceptional client experiences in an ultra-premium market segment.

Education

Bachelor's degree in a related field such as Business Administration, Hospitality Management, Retail Management, or equivalent professional experience in luxury sector leadership.

Workplace

Benefits

Richemont offers a generous compensation and benefits package for eligible employees.

Culture

Buccellati offers a workplace culture rooted in exceptional Italian craftsmanship, artistic heritage, and meticulous attention to detail. As an employer, it fosters an environment where artisanship, collaboration, and respect for tradition are balanced with a refined approach to innovation and excellence in luxury jewelry and silversmithing.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.